[Remote] Customer Service Manager - Steam Power Field Services
Note: The job is a remote job and is open to candidates in USA. GE Vernova is seeking a Customer Service Manager for their Steam Power Field Services team. This role involves leading service execution for outages and projects on GE’s Fossil installed base of steam turbines, ensuring excellent quality, safety, and customer satisfaction while managing the portfolio's P&L.
Responsibilities
- Act as the single point of contact to the customer
- Responsible for customer portfolio P&L and growth
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
- Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning
- Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs
- Responsible for establishing work scope, pricing, and driving emergent work for major repair projects
- Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers
- Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE
- Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites
Skills
- Bachelor's Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role)
- Willingness and ability to travel 50% of the time
- Bachelor's Degree from an accredited University or College Preferred
- Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry
- Knowledge & experience within the power generation equipment
- Knowledge of Steam Turbine and Generator design, operations and maintenance
- Experience planning and executing outages
- Familiarity with Contracts and Service Agreements
- Strong quality background with Black Belt certification
- Strong leadership, financial, and commercial skills
- Team leader in a dynamic, energetic and proactive environment
- Demonstrated communication & organizational skills
- Experience establishing credibility and developing relationships with challenging customers
Benefits
- Bonus eligibility: Discretionary annual bonus
- Relocation Assistance Provided: No
- #LI-Remote - This is a remote position
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