[Remote] Director of Operations - Marketing Agency

Note: The job is a remote job and is open to candidates in USA. Spa Surge is a marketing agency seeking a highly organized and proactive Director of Operations to manage day-to-day operations and ensure organizational efficiency. The role involves overseeing project management, team performance, and client operations while fostering a positive culture and implementing systems for growth.

Responsibilities

• Oversee all project management processes within Monday.com
• Ensure projects are properly assigned, tracked, and completed on schedule
• Monitor team workloads and resource allocation
• Follow projects from initiation through completion
• Facilitate communication between departments to remove bottlenecks
• Ensure all client deliverables meet company quality standards
• Lead the recruitment process for key team members, including:
• Conduct interviews and make hiring recommendations
• Manage employee performance, accountability, and development
• Handle disciplinary actions and employee terminations when necessary
• Create and maintain employee PTO tracking systems
• Foster a positive, high-performance culture throughout the organization
• Oversee client onboarding processes
• Ensure a seamless transition from sales to fulfillment
• Coordinate and manage client-related events and initiatives
• Facilitate requests coming from Account Managers and clients, including:
• Manage the Design and Creative Department
• Supervise Designers and Automation Specialists
• Ensure creative projects are completed accurately and on time
• Improve creative production workflows and efficiencies
• Maintain quality control standards across all client-facing deliverables
• Develop, document, and improve internal systems and SOPs
• Identify operational inefficiencies and implement solutions
• Ensure agency automations and workflows remain functional and optimized
• Troubleshoot operational issues and coordinate resolutions
• Continuously improve scalability and efficiency throughout the business
• Ensure billing reports are completed accurately and on time
• Monitor operational KPIs and reporting systems
• Maintain organizational accountability across departments
• Assist leadership with operational forecasting and planning
• Identify opportunities for operational improvement and company growth
• Research and evaluate new service offerings, revenue streams, and market niches
• Assist leadership with strategic planning initiatives
• Help develop systems that support company expansion
• Manage future department leaders, including a Google Ads Manager
• Review KPI reporting from department managers
• Ensure marketing teams are meeting performance benchmarks and client goals
• Provide operational support and accountability across fulfillment teams

Skills

• 10+ years of operations management, project management, or agency leadership experience
• Strong leadership and team management skills
• Experience hiring, managing, and developing employees
• Exceptional organizational and project management abilities
• Experience with Monday.com or similar project management software
• Ability to manage multiple projects and priorities simultaneously
• Strong communication and problem-solving skills
• Systems-oriented mindset with a passion for process improvement
• Experience working within a digital marketing agency
• Familiarity with Facebook Ads, Google Ads, CRM systems, and marketing automation
• Experience managing creative teams and marketing fulfillment departments
• Knowledge of operational reporting and KPI management

Benefits

• Paid time off

Company Overview