Customer Service Coordinator – Order Management & Fulfillment Specialist for Retail & OOH Channels

About arenaflex – Pioneering Sustainable Plant‑Based Nutrition

arenaflex began its journey in Sweden over two decades ago, championing a vision of healthier, more sustainable food choices. Today, the brand has expanded across the United States, delivering plant‑based beverages that delight consumers while protecting the planet. Our core values—sustainability, health, and transparency—guide every decision, from product development to the way we serve our customers. If you’re passionate about making a tangible impact on the world and love the fast‑paced energy of a growing consumer‑goods company, you’ll feel right at home at arenaflex.

Why This Role Matters

As a Customer Service Coordinator – Order Management, you will be the linchpin that ensures our retail and out‑of‑home (OOH) customers receive the right products, at the right time, and with the right level of service. Your work directly influences customer satisfaction, brand reputation, and the overall efficiency of our supply chain. This is a unique opportunity to blend analytical rigor with relationship‑building, all while contributing to a mission‑driven organization.

Key Responsibilities

• End‑to‑End Order Fulfillment: Receive, validate, and enter orders into arenaflex’s ERP system; coordinate with internal supply‑chain partners and external distributors to ensure seamless order progression.
• CPG Insight & Proactive Management: Leverage your knowledge of consumer packaged goods (CPG) ordering patterns to anticipate and resolve potential order gaps before they become issues.
• Issue Identification & Resolution: Spot timing, pricing, or item discrepancies early; work with operations, finance, and logistics teams to prevent shipping delays and invoicing errors.
• Customer Relationship Building: Communicate expectations clearly, maintain diplomatic dialogue, and become a trusted point of contact for retail and OOH clients.
• Sales Enablement: Serve as a knowledgeable resource for the sales team, highlighting opportunities, challenges, and order‑related insights that can drive revenue.
• Commercial Advocacy: Represent the commercial channel’s needs to operations, flagging demand‑vs‑supply gaps, timeline changes, and new‑product launch considerations.
• Cross‑Functional Collaboration: Partner with finance, quality assurance, transportation, planning, community management, and other departments to resolve customer‑related issues swiftly.
• Reporting & Process Improvement: Identify gaps in existing reporting, develop actionable solutions, and champion efficiency initiatives such as order‑size minimums and lead‑time adherence.
• Policy Implementation: Lead the rollout of supply‑chain policies with key customers, helping mitigate fines and improve overall order accuracy.

Essential Qualifications

• 2–5 years of experience in a customer‑service role within a CPG environment.
• Exceptional written and verbal communication skills; ability to stay calm and professional under pressure.
• High attention to detail and strong organizational abilities.
• Analytical mindset with a “make‑it‑happen” attitude; proven problem‑solving track record.
• Proficiency with ERP systems (e.g., SAP, Oracle) and advanced spreadsheet skills (Excel, Google Sheets).
• Demonstrated experience collaborating across departments such as Finance, QA, Transportation, Commercial, Account Sales, Planning, and Community Management.
• Comfortable thriving in a remote‑first environment and adaptable to shifting priorities.

Preferred Qualifications & Attributes

• Passion for arenaflex’s mission of health, sustainability, and transparency.
• Self‑starter who thrives without micromanagement; embraces a culture of individual accountability.
• Entrepreneurial spirit—comfortable navigating ambiguity and eager to help build a growing brand from the ground up.
• Ability to inject personality and “quirkiness” into the workplace, fostering a vibrant team culture.
• Experience with demand‑planning tools or forecasting software is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Prioritizes client satisfaction while balancing internal operational constraints.
• Data‑Driven Decision Making: Uses analytics to identify trends, forecast demand, and recommend process improvements.
• Collaboration & Influence: Builds strong relationships across functional teams and influences outcomes without direct authority.
• Time Management: Juggles multiple orders and projects, meeting tight deadlines with precision.
• Technology Fluency: Comfortable navigating ERP platforms, CRM tools, and data visualization software.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will gain exposure to:

• Strategic supply‑chain planning and demand forecasting.
• Cross‑functional leadership through collaboration with sales, finance, and operations.
• Advanced ERP and data‑analytics training.
• Potential pathways to senior roles such as Senior Customer Service Manager, Supply‑Chain Analyst, or Commercial Operations Lead.

We also sponsor industry conferences, provide mentorship programs, and encourage continuous learning through online courses and internal workshops.

Work Environment & Culture at arenaflex

Our culture blends the agility of a start‑up with the stability of an established brand. Key cultural pillars include:

• Transparency: Open communication channels, regular town‑halls, and clear visibility into company performance.
• Sustainability First: Every employee contributes to our mission of reducing environmental impact.
• Inclusivity & Belonging: A diverse workforce where every voice is heard and respected.
• Flexibility: Remote‑first work model, flexible vacation policy, and adaptable schedules to support work‑life harmony.
• Fun & Quirkiness: Team‑building events, virtual coffee chats, and a culture that celebrates individuality.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package that reflects experience, location, and performance. While exact figures vary, the base salary range for this role is around $85,000 annually, complemented by:

• Performance‑based bonuses and potential equity participation.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including flexible vacation days.
• Retirement savings plan with company matching.
• Wellness stipend, employee assistance program, and mental‑health resources.
• Professional development budget and tuition reimbursement.
• Remote‑work equipment allowance and home‑office setup support.

Commitment to Accessibility & Equal Opportunity

arenaflex is dedicated to providing an inclusive hiring experience. Our recruitment team will work with you to ensure a barrier‑free interview process. If you require accommodations, please reach out to [email protected]. We uphold a strict confidentiality policy and evaluate all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Join arenaflex?

If you are excited about shaping the future of sustainable nutrition, love solving complex order‑fulfillment challenges, and thrive in a collaborative, mission‑driven environment, we want to hear from you. Apply today and become a vital part of arenaflex’s continued growth and impact.

Apply Now