Remote Customer Service Representative – Order Entry, ERP Specialist (Hybrid After Training Period)

Join arenaflex and Become the Voice That Powers Exceptional Customer Experiences

Are you a motivated, customer-focused professional who thrives in a fast-paced environment where every interaction matters? arenaflex, a dynamic and forward-thinking organization, is searching for a talented Remote Customer Service Representative – Order Entry & ERP Specialist to join our expanding service operations team. This isn’t just another customer service job — it’s a career-defining opportunity to develop deep expertise in enterprise systems, sharpen your problem-solving abilities, and grow within a company that genuinely invests in its people.

At arenaflex, we believe that outstanding customer service is the foundation of lasting business success. Our representatives are more than just the first point of contact — they are trusted advisors, skilled problem solvers, and brand ambassadors who play a pivotal role in shaping the customer journey. If you are passionate about delivering white-glove service, enjoy working with technology, and want to build a long-term career in a supportive and growth-oriented environment, we want to hear from you.

About the Role

As a Customer Service Representative at arenaflex, you will assume a leadership role in delivering exceptional service to both external customers and internal stakeholders. This multifaceted position involves managing a high volume of customer interactions across phone, email, and live chat channels, with a strong emphasis on accurate order entry within our enterprise resource planning (ERP) systems. After successfully completing the comprehensive training program, you will have the flexibility to work remotely, giving you the best of both worlds — in-person collaboration during onboarding and the freedom of a remote schedule once you’re fully ramped up.

This role is ideal for someone who is detail-oriented, tech-savvy, and energized by solving problems. You will work closely with multiple departments, navigate a vast product catalog, and continuously expand your knowledge base to serve customers with confidence and care.

Key Responsibilities

• Order Entry and ERP Management: Execute precise order entry into JD Edwards ERP systems, ensuring speed, accuracy, and efficiency with every transaction. Use the ERP platform to manage customer accounts and resolve a wide range of issues, including product replacements, credits, returns, shipping concerns, product information requests, account setups, order status inquiries, billing questions, and general customer support needs.
• Multichannel Customer Interaction: Manage a high volume of incoming customer calls, actively listening to identify customer needs, providing thoughtful solutions, and ensuring a high level of satisfaction through clear, empathetic communication. In addition to phone support, you will respond to customer inquiries via email and live chat, delivering timely and accurate information across every channel.
• Website Navigation and Product Expertise: Navigate arenaflex’s company website with confidence to assist customers in locating product information, checking availability, and walking them through the ordering process. You will become highly knowledgeable about our extensive catalog of more than 15,000 products, enabling you to serve as a reliable resource for customer questions.
• Interdepartmental Collaboration: Partner with internal teams including sales, logistics, billing, and technical support to address and resolve customer issues efficiently. Your ability to foster a cohesive team environment will be critical to ensuring seamless service delivery.
• Knowledge Base Utilization: Leverage internal knowledge bases, job aids, and training resources to independently locate answers and provide accurate information. You will stay current on product updates, company processes, and service best practices to continuously elevate the quality of customer support.
• Adaptability and Continuous Improvement: Embrace change with a flexible mindset. Customer service is a dynamic field, and at arenaflex, you will be expected to adapt quickly to new policies, evolving procedures, and emerging technologies while maintaining high productivity. You will also participate in arenaflex’s Net Promoter Score (NPS) initiatives, contributing creative ideas to improve customer loyalty and satisfaction.
• Culture and Values: Demonstrate a strong commitment to arenaflex’s core values by modeling professionalism, accountability, and a customer-first attitude in every interaction. Perform additional duties as needed to support team and organizational goals.

Essential Qualifications

• Education: A minimum of a High School Diploma or GED is required.
• Experience: At least six (6) months of customer service experience is required, with preference given to candidates who have worked in a service center environment or have data entry experience.
• Technical Proficiency: Strong computer skills with excellent typing speed and data entry accuracy. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential.
• Multitasking Ability: Demonstrated capacity to handle a continuous flow of customers and manage multiple tasks simultaneously within a fast-paced, productivity-driven environment.
• Web and Systems Navigation: Solid web navigation skills with the ability to toggle between multiple systems and platforms to access customer data quickly and efficiently.
• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal abilities to handle complex customer issues, resolve conflicts diplomatically, and deliver solutions that exceed basic expectations.
• Analytical Thinking: Detail-oriented with the ability to analyze data, make informed decisions, and apply skills acquired during training along with web-based and desktop resources to resolve customer concerns.

Preferred Qualifications

• Prior experience using order management systems, particularly JD Edwards or similar ERP platforms.
• Live chat support experience in a professional setting.
• Experience managing high-volume email support with attention to tone, clarity, and turnaround time.
• Familiarity with customer relationship management (CRM) tools and ticketing systems.
• A track record of meeting or exceeding performance metrics in a customer service role.

Skills and Competencies for Success

To excel at arenaflex, you will bring a balanced combination of hard and soft skills. You are an active listener who asks the right questions, a clear communicator who adapts your tone to suit each customer, and a resourceful problem solver who takes ownership of issues from start to finish. You are comfortable with technology, quick to learn new systems, and energized by the challenge of a high-volume environment. Above all, you have a genuine passion for helping people and a commitment to representing arenaflex with integrity and professionalism in every interaction.

Career Growth and Learning Opportunities

At arenaflex, we don’t just hire employees — we build careers. From day one, you will participate in a structured training program designed to set you up for long-term success. As you master order entry, ERP navigation, and multichannel support, you will unlock opportunities to advance into senior customer service roles, team leadership positions, quality assurance, training, or specialized account management. arenaflex is committed to continuous learning, and we provide ongoing coaching, mentorship, and access to professional development resources so that you can grow alongside the company.

Work Environment and Company Culture

arenaflex fosters a collaborative, inclusive, and supportive work environment where every team member is valued. We celebrate diversity, encourage open communication, and believe that great ideas can come from anyone at any level. Our culture is built on respect, accountability, and a shared commitment to exceeding customer expectations. After the initial in-office training period, you will have the option to work remotely, giving you the flexibility and work-life balance you need to thrive both personally and professionally.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that recognizes your skills and contributions. In addition to a base salary, employees may be eligible for performance-based bonuses, comprehensive health benefits, paid time off, retirement savings plans, and employee assistance programs. We also provide all the tools and technology you need to succeed, whether you’re working in the office or from home. Specific benefits will be discussed during the interview process.

How to Apply

If you’re ready to take the next step in your customer service career and join a company that truly values your talent, arenaflex wants to hear from you. This is your opportunity to develop in-demand ERP skills, work with a supportive team, and build a rewarding career — all while enjoying the flexibility of a remote work option after training. Don’t wait. Apply today and become a key part of the arenaflex customer experience story.