Customer Support Specialist – Lithuanian & Russian Technical Support (Remote, Samsung Account)

About arenaflex and the Opportunity

Are you searching for a rewarding remote career opportunity based in Lithuania where your problem-solving abilities, technical curiosity, and genuine desire to help others can truly shine? arenaflex is actively expanding its multilingual customer support team and is looking for a dedicated, empathetic, and technically-minded professional to support one of the world’s most recognized technology brands.

As part of this role, you will be employed directly by arenaflex while providing outstanding customer service on behalf of a globally renowned client in the consumer electronics and mobile technology industry. This unique structure means you enjoy the stability, training, and career development opportunities of a leading business process outsourcing partner, combined with the excitement of representing a premium international technology brand that millions of customers around the world rely upon every single day.

Our client’s product portfolio spans smartphones, tablets, wearables, home appliances, televisions, and an ever-growing ecosystem of connected devices. Supporting customers across this wide range of innovations means no two days will ever feel the same. One conversation might involve guiding a customer through the setup of a brand-new smartphone, while the next could require troubleshooting a smart TV connectivity issue or helping a user optimize the battery life of their tablet. If you thrive on variety, enjoy learning continuously, and find satisfaction in turning a frustrated customer into a loyal advocate, this role has been designed for you.

Key Responsibilities

As a Customer Support Specialist on arenaflex’s flagship Lithuanian and Russian-language support team, you will play a vital front-line role in delivering world-class service. Your day-to-day responsibilities will include, but are not limited to:

• Handling inbound customer interactions across multiple channels, including telephone calls, emails, and live chat conversations, all conducted professionally in Lithuanian and Russian.
• Diagnosing and resolving technical issues related to mobile devices, smart home products, televisions, audio equipment, software applications, and other consumer technology products.
• Providing non-technical assistance such as account management, order status inquiries, warranty information, service requests, and general product guidance.
• Creating efficient and satisfying solutions to customer inquiries by combining product knowledge, available resources, and sound judgment within established policies.
• Documenting customer interactions accurately and thoroughly in internal systems to ensure seamless case tracking, follow-up, and continuous improvement.
• Treating every customer with respect, empathy, and professionalism, following arenaflex’s company policies, client guidelines, and quality standards at all times.
• Collaborating with team members and team leaders to share knowledge, identify recurring issues, and contribute to a culture of continuous learning.
• Staying up to date with new product launches, software updates, troubleshooting procedures, and brand messaging to deliver accurate and confident support.
• Identifying opportunities to enhance the customer experience and providing constructive feedback to improve processes, scripts, and support documentation.

Essential Qualifications and Requirements

To succeed in this role, candidates must demonstrate the following essential qualifications:

• Fluent Lithuanian language skills at C1 level or higher — both written and spoken — as this will be the primary language of customer interaction.
• Strong command of Russian at B2 level or higher, enabling confident communication with Russian-speaking customers.
• Working knowledge of English at B2 level or higher, as internal documentation, training materials, and team communication will frequently be in English.
• Legal eligibility to work remotely from Lithuania on a permanent basis.
• A quiet, dedicated home workspace with a reliable high-speed internet connection suitable for handling voice and digital customer interactions.
• Excellent communication and active listening skills, with the ability to explain technical concepts clearly and patiently to customers of varying technical literacy.
• A customer-first mindset, combined with patience, empathy, and a genuine desire to help people solve problems.
• Strong problem-solving and analytical thinking abilities, with the resourcefulness to research and identify solutions independently.
• Reliability and discipline to manage your own schedule, meet performance targets, and maintain consistent attendance during scheduled shifts.

Preferred Qualifications

While previous experience is welcomed, it is by no means a barrier to joining arenaflex. Candidates with the following backgrounds will stand out, but motivated individuals without these experiences are strongly encouraged to apply:

• Previous customer service experience, ideally in a contact center, help desk, retail support, or similar customer-facing environment.
• Exposure to technical troubleshooting, whether professionally or personally (for example, helping family and friends with devices, IT support, or hobbyist tech work).
• Familiarity with consumer electronics, mobile operating systems (Android, iOS), or smart home ecosystems.
• Experience working with CRM systems, ticketing platforms, or other customer support software.
• A demonstrated ability to work from home successfully, with strong self-management and time-management skills.

If you do not yet meet every preferred qualification, do not worry. arenaflex provides comprehensive paid training and ongoing coaching to help you develop the technical knowledge and customer service skills needed to excel in this role and build a long-term career.

Skills and Competencies for Success

Beyond qualifications, the most successful Customer Support Specialists at arenaflex tend to share a common set of soft skills and personal attributes. These include:

• Adaptability and flexibility — comfortable switching between calls, chats, and emails, and adjusting to evolving products, processes, and customer expectations.
• Resilience and emotional intelligence — able to remain calm, composed, and empathetic when handling frustrated or upset customers.
• Attention to detail — committed to capturing accurate information and following procedures meticulously.
• Team-oriented attitude — willing to support colleagues, share insights, and contribute to a positive team culture.
• Continuous learning mindset — eager to absorb new information, master new products, and grow professionally.
• Tech-savviness — comfortable navigating multiple software tools, learning new systems quickly, and troubleshooting digital environments.

What arenaflex Offers You

At arenaflex, we believe that great customer experiences begin with great employee experiences. That is why we offer a competitive compensation package and a supportive work environment designed to help you thrive:

• Full-time permanent employment with a three-month trial period, giving you long-term security from day one.
• Hourly compensation of €8.03 during the trial period, increasing to €8.56 after successful completion, with regular performance reviews and opportunities for progression.
• Performance-based bonuses that recognize and reward your achievements, quality of work, and contributions to team success.
• Flexible shift scheduling from Monday to Friday between 09:00 and 19:00, with shifts of 8.5 hours, allowing for predictable weekday schedules and your weekends free.
• Comprehensive paid training to equip you with product knowledge, systems training, and customer service techniques.
• Ongoing coaching and mentorship from experienced team leaders and colleagues who genuinely want to see you succeed.
• Real career growth opportunities — arenaflex promotes from within and supports employees who aspire to move into team leadership, quality assurance, training, or other specialized roles.
• A supportive and inclusive team culture, featuring fantastic colleagues, approachable managers, and a workplace built on mutual respect.
• The convenience and comfort of working from home, saving you commute time and allowing you to design your ideal workspace.

Work Environment and Company Culture at arenaflex

arenaflex proudly operates as one unified global team, united across borders, cultures, and languages by shared values and a commitment to excellence. We are deeply committed to fostering a work environment free from discrimination and harassment, where every individual feels valued, respected, and empowered to contribute their best work.

Our recruitment practices and daily operations are guided by business needs, job requirements, and professional qualifications — never by race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable law. We believe that diversity of perspective and experience makes our teams stronger and our customer service better.

As a remote team member based in Lithuania, you will be part of a vibrant, multicultural community of professionals who support each other, celebrate successes together, and find purpose in helping millions of customers around the world stay connected to the technology they love.

Recruitment Process

Applying to join arenaflex is straightforward and transparent. Our recruitment process consists of three simple steps:

1. Initial phone call with one of our friendly recruiters to learn more about you, answer your questions, and confirm the role is a great fit.
2. Microsoft Teams interview with the hiring team, where you can showcase your communication skills, problem-solving approach, and enthusiasm for the role.
3. Reference check to verify your background and professional experience.

The target start date is as soon as possible during September 2024, so we encourage interested candidates to apply without delay.

Ready to Join arenaflex?

If you are a fluent Lithuanian speaker with strong Russian and English skills, a passion for technology, and a genuine desire to help people, this is your opportunity to join a global leader in customer experience services while working from the comfort of your home in Lithuania. You will receive the training, support, and tools you need to succeed, and in return, you will bring your empathy, energy, and problem-solving talent to a team that truly values them.

Take the next step in your career today. Apply now to arenaflex and become part of a company that invests in its people, celebrates diversity, and creates real opportunities for growth. We look forward to welcoming you to the team!