Part‑Time Remote Customer Support Specialist – Western Canada (Pacific/Mountain Time Zones) – SaaS Mileage‑Tracking Solutions

About arenaflex – Transforming Mileage Tracking for a Global Audience

Welcome to arenaflex, a fast‑growing SaaS company headquartered in Copenhagen, Denmark, with a vibrant, distributed team spanning North America, Europe, and Australia. Our mission is simple yet powerful: to eliminate the tedious, time‑consuming task of mileage documentation for millions of users worldwide. By providing an intuitive, automated mileage logbook, we help drivers, freelancers, and businesses save valuable time and money, allowing them to focus on what truly matters.

With more than 2 million active users across English‑speaking markets—including Canada, the United States, Australia, and the United Kingdom—arenaflex is on an exciting growth trajectory. As we expand our international footprint, we are looking for passionate, resilient, and technically‑savvy individuals to join our remote support team and become the frontline ambassadors of our brand.

Why This Role Matters

As a Part‑Time Customer Support Specialist for arenaflex, you will be the critical link between our product and the people who rely on it every day. You’ll engage directly with customers across the Pacific and Mountain time zones, delivering fast, empathetic, and technically sound assistance via chat, email, and phone. Your insights will shape product improvements, influence roadmap decisions, and help us maintain the high‑quality experience that sets arenaflex apart in a competitive SaaS landscape.

Key Responsibilities

• First‑Class Support Delivery: Respond to inbound inquiries—technical, general, and team‑product related—through email, phone, and live chat, ensuring each interaction reflects arenaflex’s commitment to excellence.
• Troubleshooting & Issue Resolution: Diagnose and resolve software problems, including installation errors, crashes, subscription/payment issues, and performance bottlenecks, guiding customers step‑by‑step to a successful outcome.
• Video Demonstrations & Onboarding: Conduct live video demos and onboarding sessions for larger B2B clients, showcasing product features, best practices, and customization options.
• Cross‑Functional Collaboration: Relay detailed bug reports, feature requests, and user feedback to the Product and Engineering teams, acting as the voice of the customer in product development cycles.
• Product Mastery: Develop deep expertise in arenaflex’s mileage‑tracking platform, staying current with updates, new releases, and emerging industry trends to provide informed guidance.
• Process Automation & Optimization: Identify repetitive support patterns, propose automation solutions, and contribute to knowledge‑base articles that empower both customers and fellow support agents.
• Team Communication: Participate actively in remote collaboration tools such as Slack, sharing insights, celebrating wins, and supporting peers in a distributed work environment.

Essential Qualifications

• 12–24 months of proven experience in a customer support or technical support role, preferably within a SaaS or mobile‑app environment.
• Demonstrated ability to work 100 % remotely, managing time zones, self‑motivation, and independent task execution.
• Exceptional written and verbal communication skills in English; additional language proficiency (e.g., French) is a strong plus.
• Solid foundation in software troubleshooting, with hands‑on experience investigating installation issues, crash logs, payment errors, and performance concerns.
• Comfort navigating multiple systems, databases, and ticketing platforms while maintaining meticulous documentation.
• Proactive mindset with a willingness to dive into complex problems, ask clarifying questions, and persist until resolution.
• Familiarity with remote communication tools such as Slack, Zoom, and modern CRM/ticketing solutions (e.g., Zendesk, Freshdesk).

Preferred Qualifications & Nice‑to‑Have Skills

• Experience supporting B2B or enterprise‑level customers, including delivering video onboarding sessions.
• Background in logistics, transportation, or mileage‑tracking domains, providing contextual empathy for user challenges.
• Basic scripting or automation knowledge (e.g., using Zapier, Integromat, or simple Python scripts) to streamline repetitive support tasks.
• Exposure to agile product development processes and familiarity with bug‑tracking tools like JIRA.
• Strong analytical abilities, enabling you to spot trends, generate actionable insights, and contribute to continuous improvement initiatives.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, empathize, and turn frustrated users into satisfied advocates.
• Technical Acumen: Comfort with mobile‑app ecosystems (iOS/Android), web platforms, and basic networking concepts.
• Communication Excellence: Clear, concise, and friendly tone in both written and spoken interactions.
• Problem‑Solving Agility: Quick identification of root causes and creative solution design.
• Collaboration & Team Spirit: Openness to sharing knowledge, supporting peers, and contributing to a positive remote culture.
• Time‑Management Discipline: Ability to prioritize tasks, meet SLAs, and maintain high productivity while working independently.

Career Growth & Learning Opportunities

At arenaflex, we invest in our people. As a part‑time support specialist, you will have access to:

• Structured onboarding and continuous training programs covering product updates, advanced troubleshooting techniques, and soft‑skill development.
• Mentorship from senior support engineers and product managers, fostering a clear pathway toward senior support, team lead, or product‑focused roles.
• Opportunities to participate in cross‑functional projects, such as beta testing new features, contributing to knowledge‑base content, and shaping customer‑experience initiatives.
• Regular performance reviews with actionable feedback, helping you set and achieve personal career milestones.

Work Environment & Culture at arenaflex

Our headquarters in Copenhagen embraces the Scandinavian principles of hygge—creating a warm, balanced, and inclusive atmosphere. Even though you’ll be remote, arenaflex ensures you feel connected:

• Remote‑First Philosophy: Flexible schedules, a home‑office stipend, and guidance on setting up an ergonomic workspace.
• Global Team Interaction: Weekly virtual coffee chats, quarterly all‑hands meetings, and an annual invitation to visit our Copenhagen office for in‑person bonding.
• Diversity & Inclusion: A commitment to building a multicultural team where every voice is heard and respected.
• Work‑Life Balance: Encouragement to take breaks, use vacation days, and maintain personal well‑being.

Compensation, Perks & Benefits

• Competitive hourly rate of 36.50 CAD, paid bi‑weekly.
• Minimum commitment of 21 hours per week, with a flexible schedule of 3–4 hours per day, six days a week.
• Generous vacation allowance of 33 days per year, reflecting our European‑style benefits.
• Comprehensive health insurance coverage, including dental and vision options.
• Access to a fleet of car‑rental discounts, gym memberships, and wellness programs.
• Professional development budget for courses, certifications, or conferences.
• Opportunity to earn performance‑based bonuses and participate in employee stock‑option plans (subject to eligibility).

Who You’ll Work With

Our support team is a tight‑knit group of 25+ professionals spread across Copenhagen, Australia, Canada, and Romania. You’ll collaborate with product managers, engineers, UX designers, and fellow support agents who share a passion for delivering exceptional customer experiences. The team’s culture is built on curiosity, resilience, and a shared love for solving puzzles—qualities that will help you thrive in this role.

Application Process

If you’re excited about joining arenaflex and believe you have the right blend of technical know‑how, communication flair, and customer‑obsessed attitude, we’d love to hear from you. To apply, please submit your application through our dedicated job page. The process includes a brief case study to showcase your problem‑solving approach, followed by one or two interview rounds.

We review applications on a rolling basis, so we encourage you to apply promptly. Our ideal candidate is ready to start as soon as possible and eager to make an immediate impact.

Take the Next Step

Ready to become the friendly, knowledgeable voice that helps drivers across North America log their miles with confidence? Join arenaflex’s remote support family and help shape the future of mileage‑tracking technology. Click the link below to begin your application journey.

Apply Job!