Customer Service Specialist – Bilingual Korean Support (Night Shift, 12 am‑8 am) – Remote Home‑Based Role at arenaflex

Welcome to arenaflex – Shaping the Future of Live‑Entertainment Discovery

At arenaflex, we are on a mission to democratize access to culture and entertainment worldwide. Our proprietary technology powers a vibrant global community of more than 125 million people, delivering personalized, curated experiences that connect audiences with the events and creators they love. By joining our team, you become part of a forward‑thinking organization that blends cutting‑edge tech with the excitement of live events, all while fostering an inclusive, collaborative, and dynamic workplace.

Why This Role Matters

Our customers are at the heart of everything we do. As a Customer Service Specialist for Korean‑language support, you will be the trusted voice that ensures every interaction—whether by phone, email, or social media—is handled with professionalism, empathy, and efficiency. Working from the comfort of your home during the night shift, you will help maintain the high‑quality service standards that keep our community thriving and our partners confident.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries and incidents via phone, email, and social media platforms, ensuring timely and accurate resolutions.
• Incident Management: Log, track, and close support tickets using our internal ticketing system (formerly Zendesk, now integrated into arenaflex’s platform).
• Information Delivery: Provide clear, complete, and correct information using approved tools and resources, adhering to arenaflex’s communication guidelines.
• Complaint Resolution: Address customer complaints, propose appropriate solutions, and follow up to guarantee satisfaction within established service level agreements.
• Documentation & Reporting: Maintain detailed records of interactions, update customer accounts, and file necessary documentation for future reference.
• Collaboration with Operations: Work closely with the Operations Department to resolve complex incidents that require cross‑functional coordination.
• Continuous Improvement: Identify recurring issues, suggest process enhancements, and contribute to knowledge‑base updates that empower both customers and teammates.
• Shift Commitment: Fulfill the night‑shift schedule from 12:00 am to 8:00 am, five days a week, with a 30‑minute break.

Essential Qualifications

• Proven experience in user support, customer service, or a related field, preferably in a remote or tech‑driven environment.
• Fluent Korean language skills (both oral and written) with the ability to communicate clearly and professionally.
• Strong command of English or Spanish, enabling you to assist multilingual customers and collaborate with an international team.
• Demonstrated ability to plan, organize, prioritize, and execute multiple tasks simultaneously while maintaining high attention to detail.
• Excellent interpersonal and communication skills, with a solution‑oriented mindset and a track record of reliability.
• Flexibility to adapt quickly to changing priorities, policies, or customer needs.
• Legal residence in Spain and eligibility to work remotely from within the country.

Preferred Qualifications

• Experience using arenaflex’s ticketing platform (formerly Zendesk) for managing support requests.
• Background in the live‑entertainment, events, or tech‑startup sectors.
• Familiarity with CRM tools, chat systems, and social‑media monitoring platforms.
• Previous remote‑work experience, demonstrating self‑discipline and effective time management.

Core Skills & Competencies

• Communication Excellence: Ability to convey complex information in a simple, friendly manner across multiple channels.
• Problem‑Solving Acumen: Quick identification of root causes and delivery of effective, customer‑centric solutions.
• Technical Proficiency: Comfortable navigating web‑based tools, ticketing systems, and knowledge bases.
• Empathy & Patience: Genuine care for customers’ concerns, coupled with the patience to guide them through resolutions.
• Team Collaboration: Strong willingness to share insights, support peers, and contribute to a positive team dynamic.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment where priorities shift rapidly.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service Specialist, you will have access to:

• Regular training sessions on product updates, communication best practices, and emerging technologies.
• Mentorship programs pairing you with senior support leaders and cross‑functional experts.
• Opportunities to transition into specialized roles such as Quality Assurance, Operations Coordination, or Customer Success Management.
• Internal mobility across global offices, allowing you to explore new markets and broaden your skill set.
• Participation in company‑wide hackathons and innovation challenges that encourage creative problem‑solving.

Work Environment & Culture at arenaflex

Our culture is built on humility, curiosity, and a relentless drive to learn. We celebrate diversity and believe that a wide range of perspectives fuels innovation. Working remotely, you will still feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings that keep everyone aligned with our mission.
• Informal chat channels where teammates share interests, hobbies, and cultural moments.
• Recognition programs that highlight outstanding customer service achievements.
• A supportive leadership team that encourages feedback, personal growth, and work‑life balance.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Base salary paid on a regular schedule, with the option to receive a portion in advance through arenaflex’s payroll solution.
• Comprehensive health insurance covering medical, dental, and vision care.
• Gympass membership to support physical well‑being.
• Generous discounts (up to 40 %) on all arenaflex‑hosted events and experiences, allowing you to enjoy the very culture we promote.
• Fully remote home‑office setup, including a stipend for ergonomic equipment and high‑speed internet.
• Paid time off, holidays, and flexible scheduling to accommodate personal needs.

Commitment to Inclusion & Diversity

arenaflex is dedicated to creating an inclusive workplace where every voice matters. We evaluate candidates based on talent, experience, and potential, regardless of race, ethnicity, gender, gender identity, religion, sexual orientation, disability, age, or caregiving responsibilities. If you require accommodations during the recruitment process, please let our Talent team know—we are here to ensure a smooth and welcoming experience.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a night‑shift environment, and want to be part of a vibrant, global community, we would love to hear from you. Click the link below to submit your application, and let’s explore how you can contribute to arenaflex’s exciting journey.

Apply Now – Join arenaflex!

Final Thoughts

At arenaflex, you will not only support customers; you will help shape the future of live entertainment for millions of fans worldwide. Your dedication, language expertise, and problem‑solving skills will directly impact the satisfaction of our users and the success of our partners. Join us, grow with us, and become an integral part of a company that values creativity, collaboration, and cultural enrichment.