[Remote] Customer Success Manager / Technical Account Manager - UiPath
Note: The job is a remote job and is open to candidates in USA. Avance Consulting is seeking a Customer Success Manager / Technical Account Manager specializing in UiPath. The role involves managing customer relationships and ensuring the successful implementation of UiPath's RPA platform while leveraging technical expertise in automation and cloud technologies.
Responsibilities
- Experience in Customer Success, Account Management, or Program Management
- Functional or hands-on understanding of UiPath RPA platform
- Experience working with enterprise customers
- Strong communication and stakeholder management skills
- A minimum of 7+ years of professional experience in technical customer-facing roles
- Previous experience with UiPath or other intelligent automation products is highly desired
- Prior experience in technical support or technical consulting is a plus
- Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- SaaS and Cloud technical background with hands-on experience in digital technologies
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working with customers and partners
- Excellent verbal and written communication skills - English fluency is required
- Excellent presentation skills with the ability to present to a large audience
Skills
- Experience in Customer Success, Account Management, or Program Management
- Functional or hands-on understanding of UiPath RPA platform
- Experience working with enterprise customers
- Strong communication and stakeholder management skills
- A minimum of 7+ years of professional experience in technical customer-facing roles
- Previous experience with UiPath or other intelligent automation products is highly desired
- Prior experience in technical support or technical consulting is a plus
- Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security
- Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
- SaaS and Cloud technical background with hands-on experience in digital technologies
- Strong analytical and problem-solving skills
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Diplomacy, tact, and poise under pressure when working with customers and partners
- Excellent verbal and written communication skills - English fluency is required
- Excellent presentation skills with the ability to present to a large audience
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