[Remote] Sr eBilling Analyst - Legal

Note: The job is a remote job and is open to candidates in USA. Williams Lea by RRD is a global business support services company with over 200 years of experience delivering skilled administrative support and document production. They are seeking a Sr eBilling Analyst to manage the timely submission of electronic invoices, oversee client transitions to e-billing, and provide support to attorneys and clients regarding electronic billing processes.

Responsibilities

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• Execute accruals, budgets, and information and data requests
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Communicate with direct reports, manager and client on job or deadline issues
• Immediately escalate operational problems or issues to Supervisor or Manager
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
• Ensure team provides outstanding service to client, while building strong customer relationships
• Produce required reports on schedule
• Assist the team in completing more complex jobs
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Make sure team follows standard operating procedures
• Train new employees on policies and procedures
• Maintain all logs and reporting documentation as required

Skills

• 10 yrs of legal ebilling experience desired
• Advanced Excel (VlookUp, Pivot Table) needed
• Experience with Aderant, BillBlast, eBilling Hub needed
• Experience working with clients in different time zone needed
• Associate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
• Strong analytical and critical thinking skills
• Minimum of four years of billing experience in a law firm or professional organization required
• Experience leading employees in areas of process and policy adherence and time and absence tracking
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
• Strong computer and problem-solving skills required
• Familiar with procedures, software and equipment related to e-billing
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
• Attention to detail with emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures
• Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
• Ability to work overtime as needed during peak or critical periods
• Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines
• Five years or more preferred
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime
• Shift differential
• Call-in, and/or stand-by pay

Company Overview