[Remote] Human Resources Analyst / Systems Analyst 3 at Remote

Note: The job is a remote job and is open to candidates in USA. Dice is seeking a CAPPS HR/PY Human Resources Analyst / Systems Analyst 3 for a project with a Fortune 500 client. The role involves providing Level 2 Service Desk support, ensuring compliance with accessibility standards, and overseeing data accuracy and security while following ITIL principles.

Responsibilities

• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed
• Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
• Participates in Disaster Recovery and Upgrade Testing activities
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented
• Performing other related Work as assigned

Skills

• 15 years Required Extensive knowledge and understanding of State of Texas applicable policies
• 15 Required Extensive knowledge of federal labor laws
• 15 years Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities
• 12 years Required Extensive knowledge and experience performing system configuration changes
• 12 years Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance
• 10 years Required Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
• 10 years Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
• 10 years Required Extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2
• 10 years Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search
• 10 years Required Experience performing functional project management activities in support of CPA's CAPPS program
• 10 years Required Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3
• 10 years Required Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process
• 10 years Required Experience participating in Disaster Recovery exercises
• 10 years Required Experience preparing and presenting executive-level presentations
• 10 years Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests
• 10 years Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• 10 years Required CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync
• 8 years Required Experience preparing WCAG 2.1-compliant materials for distribution
• 3 years Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
• 10 years Preferred Experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems

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