[Remote] Medicare Customer Care Specialist (Active Health License Required)

Note: The job is a remote job and is open to candidates in USA. Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions. They are seeking a Medicare Customer Care Specialist to assist seniors in finding suitable Medicare plans, conducting third-party verifications, and answering customer inquiries regarding their new plans.

Responsibilities

• Accepting internal inbound calls from sales agents to conduct third party verification
• Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll
• Conduct HRA/MCA assessments
• Present options for Carrier mail order pharmacy
• Answer questions customer may have with their new plan
• Driving higher effectuation & long-term value for company

Skills

• An active Resident Health Insurance License and any additional certifications/licenses as required by CMS
• Ability to interact professionally with customers, addressing their needs and concerns effectively
• Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues
• Skills in Microsoft Office applications for organizing and tracking information
• Attention to detail and the ability to maintain accurate and organized records of customer interactions
• Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system
• Ability to explain complex healthcare information to clients in a clear and understandable manner
• Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies
• A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview