[Remote] Critical Harms Investigations & Incident Management Specialist

Note: The job is a remote job and is open to candidates in USA. Roblox is a platform that allows users to explore, create, and connect in immersive digital experiences. They are seeking a specialist to investigate and respond to high-risk escalations, ensuring user safety and effective incident management.

Responsibilities

• Lead, own, and drive rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents
• Serve as the subject matter expert and primary point of contact for all critical incidents, independently managing communication with executive leadership and cross-functional partners
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner
• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company
• Lead and direct incident response efforts, orchestrating cross-functional teams to ensure a unified and effective investigation and remediation
• Strategically draft and deliver real-time, high-stakes communications and strategic recommendations to executive leadership regarding incident status, impact assessment, and mitigation efforts
• Architect, own, and continuously iterate on robust incident response playbooks and protocols for various critical harms scenarios
• Drive detailed post-mortem reviews (Root Cause Analysis), identifying and implementing structural improvements to policy, process, and technology

Skills

• A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform
• Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding
• Experience mentoring junior investigators and guiding complex casework
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up
• Familiarity with online safety issues to include exposure to high-severity risk content

Benefits

• All full-time employees are also eligible for equity compensation and for benefits as described on [this page](https://careers.roblox.com/total-rewards)
• Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted)
• Roblox provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process

Company Overview