[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. BX Studio is a rapidly scaling digital agency working with enterprise brands and growth-stage startups. They are seeking a Senior Account Manager to own client relationships, drive retention, and expand revenue across a portfolio of accounts.

Responsibilities

• Serve as primary account lead and trusted advisor for your portfolio
• Develop strong relationships with marketing executives and founders
• Own renewal conversations and all account sales activity
• Identify, scope, and pitch expansion opportunities
• Ensure seamless client experience from sales handoff through ongoing delivery
• Proactively identify and resolve delivery and client satisfaction issues
• Understand our client’s business goals and build actionable roadmaps with PMs and capability specialists
• Collaborate with leadership on pricing, packaging, and account growth plays

Skills

• 5+ years of relevant experience in account management, project management, or customer success at a digital agency
• Track record of building trusted advisor relationships with clients
• Experience in owning renewals, identifying expansion opportunities, and growing accounts
• Comfortable discussing budgets, ROI, pricing, and contract terms while maintaining excellent client retention
• Strong experience with web design, development, and SEO projects in an agency setting
• Interest in contributing to account management playbook - templates, processes, QBR frameworks
• Experience with analytics, content marketing, CRO, and branding
• Digital strategy background that helps you advise clients beyond just delivery

Company Overview