[Remote] Senior Enterprise Account Manager

Note: The job is a remote job and is open to candidates in USA. Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information. The Senior Enterprise Account Manager will own the full lifecycle relationship for a book of Enterprise customers, ensuring net revenue retention while driving product adoption and expansion.

Responsibilities

• Own net revenue retention and ARR across a book of ~25–40 Enterprise customers
• Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion
• Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close
• Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap
• Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage
• Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value
• Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors
• Travel up to 30% for onsite visits, conferences, and Freshpaint events

Skills

• 7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers
• Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention
• Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value
• Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene
• Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives
• Excellent written and verbal communication, including running business reviews and presenting to C-level audiences
• Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces
• Experience working with customer data, analytics, or marketing technology products
• Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups
• Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks
• Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift)
• Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message

Benefits

• Competitive pay + generous equity (10-year exercise window)
• Fully remote (U.S. only) with a $150/month coworking stipend
• Half-day Fridays, every Friday
• 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
• Unlimited PTO with a •required• 2-week minimum
• Top-tier health, dental & vision (100% covered for you, 80% for dependents)
• 2 “Treat Yourself” days a year—$100 and a day off, just because
• Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

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