[Remote] ServiceNow HR Experience Design Consultant

Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting specializes in transforming employee experiences through ServiceNow’s HR platforms. They are seeking a ServiceNow HR Experience Design Consultant to design and deliver best-in-class employee experiences across the ServiceNow platform, primarily within HRSD, focusing on user journeys, content strategy, and human-centered design.

Responsibilities

• Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle
• Facilitate discussions on design alternatives, tradeoffs, and risks
• Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt
• Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces
• Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients
• Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team
• Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts
• Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
• Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles
• Mentor team members on design thinking, UX fundamentals, and principles of design concepts
• Supports the Design Team Director in internal initiatives to improve skills, tools & processes

Skills

• 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )
• 2+ years of experience managing knowledge bases, content strategy, or process documentation
• Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
• Ability to translate client requirements into clear acceptance criteria
• Excellent written and verbal communication skills
• Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders
• Problem-solving skills to determine solutions to user interface challenges
• Highly organized with exceptional attention to detail
• Ability to work in a fast-paced, dynamic design process under minimal supervision
• Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)
• Understanding of accessibility standards and inclusive design principles
• Experience conducting or evaluating user research or usability testing

Benefits

• Competitive Health Benefits
• 401(K) with a 4% contribution
• Home Office and Fitness Reimbursement
• Vacation and Volunteer time
• World-class co-workers with extensive ServiceNow experience
• Continuous learning culture

Company Overview