[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. HSO is a company focused on Sales & Business Development, and they are seeking an Account Manager to manage a portfolio of existing clients. The role involves driving renewals, identifying upsell opportunities, and ensuring strong customer satisfaction and revenue retention.

Responsibilities

• Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention
• Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning
• Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions)
• Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline
• Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization
• Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams
• Maintain disciplined pipeline management and forecast accuracy within CRM systems
• Contribute to predictable revenue retention through strong execution and proactive account management

Skills

• 2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
• Experience managing renewals and expansion opportunities within existing clients
• Experience managing pipeline, forecasting, and CRM accuracy
• Excellent communication, negotiation, and interpersonal skills
• Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
• Detail-oriented with strong organizational and time-management skills
• Ability to thrive in a dynamic and entrepreneurial environment and to work with a team

Benefits

• Competitive pay with and performance-based bonus
• Generous paid time off
• A flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match
• The benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment

Company Overview