Customer Service & Hospitality Manager – Part‑Time Remote Guest Experience Lead for arenaflex Furnished Rentals

About arenaflex – Pioneering Modern Furnished Living

arenaflex is a fast‑growing leader in the furnished‑housing market, delivering premium short‑term and extended‑stay accommodations across major urban centers. With a portfolio that now spans over 120 fully furnished units in vibrant downtown neighborhoods of Milwaukee and Chicago, arenaflex blends the comfort of home with the convenience of hotel‑style service. Our mission is to create seamless, memorable stays for every guest while empowering our team members to grow, innovate, and thrive in a dynamic, tech‑forward environment.

Why This Role Matters

As the Customer Service & Hospitality Manager, you will be the primary liaison between arenaflex guests, property partners, and internal teams. Your expertise in hospitality, conflict resolution, and digital communication will directly influence guest satisfaction, operational efficiency, and the overall reputation of arenaflex in the marketplace. This part‑time, remote position offers a flexible schedule, competitive pay, and the chance to shape the guest experience for a brand that is redefining the way people live on the move.

Role Overview

Working 20–25 hours per week, primarily between 5 pm – 10 pm CST Thursday through Sunday, you will manage the full lifecycle of guest interactions—from initial inquiry to post‑stay follow‑up. You will also coordinate maintenance, marketing, and partner communications, ensuring that every touchpoint reflects arenaflex’s high standards of service.

Key Responsibilities

• Guest Communication & Support
  • Respond to guest messages, emails, calls, and texts across all channels within a 5‑minute response window.
  • Provide personalized booking suggestions, make reservation alterations, and handle cancellations with professionalism.
  • Conduct thorough guest screening to uphold safety, security, and compliance with arenaflex policies and property partner requirements.
  • Field and resolve guest complaints, conducting research and negotiating solutions that prioritize guest satisfaction.
  • Troubleshoot on‑site issues such as lockouts, technology glitches, and maintenance emergencies, coordinating rapid resolutions.
• Operational Coordination
  • Schedule and monitor repairs, routine maintenance, and deep‑clean turnovers in collaboration with the Field Team, property partners, and vendors.
  • Maintain a real‑time calendar of unit availability, ensuring seamless turnover between guests.
  • Serve as the central point of contact for property partner communications, fostering strong relationships and clear expectations.
• Marketing & Reputation Management
  • Oversee listing creation and ongoing marketing on the arenaflex platform, updating photos, descriptions, and pricing to maximize occupancy.
  • Analyze guest reviews and rating trends to identify opportunities for service enhancements.
  • Manage arenaflex’s social media presence and occasional public‑relations initiatives to boost brand visibility.
• Data & Reporting
  • Maintain accurate records in spreadsheets, CRM tools, and operational software, ensuring data integrity for reporting and decision‑making.
  • Generate weekly performance dashboards that track key metrics such as response time, guest satisfaction scores, and maintenance turnaround.

Essential Qualifications

• College diploma or equivalent education.
• Minimum of 2 years proven experience in customer service, hospitality, or a related field.
• Demonstrated ability to pass a comprehensive background check.
• Reliable smartphone, computer, and high‑speed internet connection available at all times.
• Availability to work four days per week, including evenings, weekends, and holidays, with a schedule that aligns with the 5 pm – 10 pm CST window.
• Two to three professional references from past or current supervisors.

Preferred Qualifications & Additional Skills

• Experience with short‑term rental platforms (e.g., arenaflex, arenaflex, arenaflex) and familiarity with their listing and reservation systems.
• Proficiency in Microsoft Office Suite, Google Workspace, and other cloud‑based collaboration tools.
• Strong organizational and time‑management abilities, with a proven track record of juggling multiple priorities without sacrificing quality.
• Exceptional written and verbal communication skills, capable of conveying empathy and professionalism in fast‑paced environments.
• Tech‑savvy mindset: comfortable navigating multiple web browsers, apps, and digital dashboards simultaneously.
• Ability to work both independently and as part of a collaborative, remote team.

Core Competencies for Success

• Positive Attitude: A customer‑centric mindset that radiates optimism, even during challenging interactions.
• Problem‑Solving: Quick, logical thinking to diagnose issues and implement effective solutions.
• Attention to Detail: Meticulous record‑keeping and a keen eye for accuracy in guest communications and operational logs.
• Conflict Resolution: Ability to de‑escalate tense situations and negotiate win‑win outcomes.
• Adaptability: Comfort with shifting priorities, evolving technology, and a rapidly scaling business model.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. In this role, you will gain exposure to:

• Advanced property‑management software and data analytics tools.
• Strategic marketing initiatives that drive occupancy and revenue.
• Cross‑functional collaboration with operations, finance, and technology teams.
• Leadership pathways that could lead to senior operations, regional management, or corporate hospitality strategy positions.

We also provide access to online training platforms, mentorship programs, and regular performance reviews designed to help you chart a clear career trajectory within arenaflex.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, trust, and results. While you’ll be working from home, you’ll remain an integral part of a supportive community that values:

• Transparency: Open communication channels with leadership and peers.
• Innovation: Encouragement to suggest process improvements and experiment with new tools.
• Work‑Life Balance: Flexible scheduling that respects personal commitments.
• Diversity & Inclusion: A workplace where varied perspectives are celebrated and every voice matters.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate starting at $20.00 per hour, with performance‑based incentives. Additional benefits include:

• Flexible scheduling and the ability to choose preferred shifts (evening/night).
• Remote work allowance for home office setup.
• Paid time off and holiday pay for eligible employees.
• Professional development budget for courses, certifications, and conferences.
• Access to a collaborative digital workspace with tools that streamline communication and task management.

Application Process

To be considered, please ensure you meet the following application questions:

• Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?
• Do you have availability from 1 pm – 5 pm CST Wednesday through Sunday?

If you are ready to bring your hospitality expertise to a forward‑thinking, remote‑first organization, we encourage you to apply today.

Join arenaflex – Shape the Future of Furnished Living

At arenaflex, every guest interaction is an opportunity to create a lasting impression. By joining our team, you will play a pivotal role in delivering exceptional experiences, driving operational excellence, and contributing to the continued growth of a brand that is redefining modern living. Apply now and become part of a vibrant community that values your talent, ambition, and dedication.

Apply Job!