Manager, Learning and Change Management (HR Service Center)

About the position Quest Diagnostics is seeking a strategic and forward-thinking leader to join our HR Service Center team as Manager, Learning & Change Management. This leader is responsible for designing and executing integrated talent and learning strategies that accelerate growth; building organizational capability; and driving change management to support Quest’s employees. The position is remote and may be based in the US, with a preference for those within range of a Quest hub location.

Responsibilities

• Lead the learning, development and change management team for the HR Operations organization
• Use modern instructional design and digital-first learning methods to design and deliver a holistic learning strategy of both HRSC operational processes and customer-facing HR technology enhancements
• Create programs to support development of HR Share Service talent, including cross training, mentorship, and upskilling programs
• Drive improvements through employee experience and resources (Tier 0/Tier 1) support based on regular data insights analysis
• Champion a culture of learning, growth, and agility while identifying skill gaps within the HRSC
• Identify present and future learning and development needs by conducting needs analysis, and develop plans to address these needs
• Continually refine and improve learning and development curriculum based on feedback from customers and training evaluations
• Own the internal knowledge base and ensure resources are available for new processes and timely updates are made for process changes
• Manage end-to-end change management initiatives for the HR Operations organization
• Conduct change impact assessments for both HR and employee processes to continuously improve employee experience
• Identify needed employee resources for changes in HR technologies and processes, including training and office hour sessions, quick reference guides, video tutorials, e-learnings, etc.
• Create and facilitates training sessions for both the HR Shared Service team and the large-scale employee/leadership population
• Partner with Corporate Communications team to ensure a thorough, multi-channel communications strategy is in place for all change initiatives
• Work with HR Shared Service and Center of Excellence leadership to create sustainable employee support models for all major operational changes
• Coordinate Hypercare support with technology and functional stakeholders
• Inspire employees to embrace change, simplify workflows, and build resilience during transformation.

Requirements

• Bachelor’s degree in HR, Communications, or Instructional Design
• 5+ years of Learning and Development experience
• 2+ years in directly leading Change Management initiatives
• 2+ years of direct people leadership
• Proven ability to lead learning strategies in complex, ambiguous, and rapidly evolving contexts
• Demonstrated growth mindset, agility, and resilience, with a focus on enabling teams to move faster and adapt continuously
• Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels

Nice-to-haves

• ASTD, CPLP, or other certification in instructional design, technical writing, and/or classroom delivery preferred

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

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