Network Customer Service Support

Let Volt help move you forward! Volt is immediately hiring for Network Customer Service Support in Anaheim, CA (Remote) Must live in California... Healthcare Benefits As a Network Customer Service Support, you will: • Delivers specific delegated Customer Service tasks assigned by a supervisor. • Receives requests by email, telephone or via a CRM. • Documents issues within the CRM using specific guidelines. • Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements. • Research multiple system applications to identify root cause of issue which can be complex in nature. • Works to resolve issue within own unit or outside unit. • May require outreach to other internal resources or external resources outside of the company. • Responds to inquiries from clients, providers and/or other internal or external partners. • Determines most effective response. • Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to explain the resolution clearly and concisely to a complex issue and policy provisions. • Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity. • Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. • Tasks involve a degree of forward planning and anticipation of needs/issues. • Resolve non-routine issues escalated from more junior team members. This is a full-time opportunity. • The ideal candidate will have: Experience in a fast-paced, production environment. • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. • Demonstrated ability to handle multiple assignments competently, accurately, and efficiently. • Ability to write clearly and effectively when communicating with all parties. Salary: $17.00 - $18.00 per hour • Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW Apply Job!