Customer Service Representative (Bilingual)

BUSCAMOS: Un Representante de Servicio al cliente que ame aprender rápido • If you enjoy working with customers and providing excellent experiences… • If you can speak, read and write in fluent Spanish and English…... • If you want to work as a part-time, remote contractor with a bad-ass American company… • If you are able to stay calm and rational (even when faced with sticky situations)... • If you love to work through problems and provide solutions… You might be the person we’re looking for! InstacClubHub está buscando a su próxima estrella de customer success. Serás responsable de ayudarnos a lanzar InstaClubHub Español en LATAM y conectactarás con nuestros clientes hispanohablantes. You must: • Be a self-starter who can manage their own time and tasks • Be ruthlessly resourceful - you will need to solve a lot of problems • Get excited about making OTHER people’s experience successful • Have excellent written and verbal communication skills in both English and Spanish • Be personable and service-oriented You will: • Handle all customer service tickets from our Spanish-speaking students inside Zendesk and What's App • Reply to tickets within 24 hours except on the weekends • Update customer accounts in various platforms • Solve problems and brainstorm solutions with the rest of the team (in both English and Spanish) • Work inside our payment processing system to help with refunds, subscription changes, etc • Maintain and update Customer Service SOPs for this brand • Work a maximum of 10 hours per week (to start) Details • Independent Contractor • $12-$14/hour (to begin - we’re happy to expand if your skills bring ROI) • Works part-time, remotely, from anywhere in the world • Must be able to use this tech stack [Slack, Asana, Dropbox, Searchie (Membership.Io), ZenDesk, Chargebee, Keap, Loom, Google Suite] About Us: InstaClubHub was founded by Brock and Chalene Johnson in 2020. We are the premiere Instagram marketing resource and we help creators, entrepreneurs and small businesses grow and monetize their Instagram. We have helped over 45,000 students from over 30 countries and we’re JUST getting started! We are now focused on expanding our reach to Latin America and we have translated the entire Club into Spanish. We launch in October and can’t wait to help more students. InstaClubHub is one of the many brands housed inside Team Johnson, the parent company of Chalene and Bret Johnson. Team Johnson houses a portfolio of brands in health, lifestyle, and business growth categories. We value people over profits, hate corporate speak, and love laughing and collaborating with each other. READY TO APPLY? Envía un email a: [email protected] presentándote. No envíes una carta de presentación y una hoja de vida muy copy and paste. En cambio, responde a estos cuatro items en el idioma especificado. • What previous life experiences have equipped you with the skills you need to do this job? Specifically tell us how you know you’ll be successful at the required tasks of this contract. (PLEASE REPLY IN ENGLISH) • Customer service can be super rewarding and super challenging. How do you stay calm under pressure or when handling irrational customers? (PLEASE REPLY IN ENGLISH) • How do you currently spend your time? What other gigs do you have going and how will this job fit into your schedule? (PLEASE REPLY IN ENGLISH) • Please film a Loom recording that demonstrates your knowledge of one of the pieces of softwares in our tech stack. (PLEASE NARRATE IN SPANISH) Job Types: Part-time, Contract Pay: $12.00 - $14.00 per hour Expected hours: No more than 10 per week Application Question(s): • Please follow the instructions for application in the job posting. The answers to the four questions are to be emailed to [email protected] . Work Location: Remote Apply Job!