Customer Support Specialist (remote) Hendersonville, TN
Employer Industry: Customer Support Services for Federal Student Loans Why Consider This Job Opportunity... Salary of $17.20 per hour, with an additional $4.41 per hour in Health and Welfare benefits Health and Welfare benefits cover the full cost of employee-only medical, dental, and vision premiums for a 40-hour workweek Opportunity for career advancement and growth within the organization Work remotely from home, providing flexibility in your work environment Comprehensive training provided to understand federal regulations and company policies Supportive and collaborative work environment focused on customer satisfaction What To Expect (Job Responsibilities) Review customer applications for various student loan programs to ensure completion and accuracy Handle processing, reporting, and correspondence requests related to student loans Adhere to applicable client requirements, policies, and federal and state regulations Complete tasks in a productive data entry environment while meeting quality assurance expectations Assist with borrower program concerns and report compliance issues to leadership What Is Required (Qualifications) High School diploma required 12 months of experience in administrative support and in a business environment Ability to obtain and maintain a Public Trust security clearance Must be a US Citizen and not in default on any Federal Student Loans Qualified applicants must reside within a 75-mile radius of Hendersonville, TN How To Stand Out (Preferred Qualifications) Bachelor's degree 12 months of experience working on a student loan contract or in a Call Center Experience with Microsoft Office (Outlook, Word, Excel, and OneNote) Experience reviewing contracts and application documents for accuracy #CustomerSupport #RemoteWork #FederalStudentLoans #CareerOpportunity #TrainingProvided At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!