Social Care Specialist [Part-Time, Contract] (@Hybrid, Bellevue)

Employer Industry: Social Media and E-Commerce Why consider this job opportunity... - Salary of $27.00/hour - Part-time position with a flexible schedule (20 hours per week) - Opportunity to engage directly with a growing community of users - Collaborate with marketing to create engaging content and FAQs - Chance to represent and promote a trusted marketplace brand - Supportive work environment with a focus on customer satisfaction What to Expect (Job Responsibilities): - Respond promptly and helpfully to customer comments on social media platforms - Foster positive relationships with users by engaging in a friendly and professional manner - Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases as needed - Gather and report user feedback to enhance products and services - Monitor social media channels for trends and opportunities to improve customer satisfaction What is Required (Qualifications): - 2-5 years of experience in social media customer service, community management, or a related role - Strong written and verbal communication skills - In-depth knowledge of social care best practices and social media platforms - Ability to manage conversations and handle challenging situations with logic - Passion for providing excellent customer service How to Stand Out (Preferred Qualifications): - Experience with social media management tools and CRM software - Background in marketing or content creation - Familiarity with community engagement strategies - Proven track record of enhancing customer satisfaction through social media - Ability to work collaboratively in a cross-functional team #SocialMedia #CustomerService #ECommerce #CommunityManagement #JobOpportunity At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!