Call Center Advisor 1 - Tier 1; Retail (Remote)

Employer Industry: Pet Healthcare Solutions Why consider this job opportunity... - Salary up to $17.50 per hour - Competitive pay and benefits including medical, vision, dental, and life insurance - Flexible scheduling and remote work options available - Employee Assistance Program and pet insurance offered - Paid parental leave and generous PTO policies - Opportunity to engage in fun company events and join Employee Resource Groups What to Expect (Job Responsibilities): - Provide first-tier customer service support for inbound calls, addressing client needs and complaints - Respond efficiently and accurately to callers, ensuring they feel supported and valued - Engage in active listening, confirming or clarifying information and identifying customer needs - Resolve billing or shipment issues while updating customer records accurately - Collaborate with other departments to creatively resolve customer problems What is Required (Qualifications): - High School diploma or G.E.D. - At least 1 year of customer service experience, preferably in a veterinary clinic or animal-related call center - Strong computer skills and familiarity with business applications, including Microsoft Suite and Google Suite - Ability to troubleshoot basic technical issues and multitask efficiently - Good verbal communication skills with the ability to communicate professionally and empathetically How to Stand Out (Preferred Qualifications): - Bilingual in Spanish - Previous remote work experience #PetHealthcare #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!