Inbound Customer Service Representative (WFH)

Employer Industry: Home Medical Equipment Why Consider This Job Opportunity... • Pay starting at $15.50 with a Monthly Bonus program opportunity, offering potential unlimited earnings • Opportunity for remote work after successful completion of in-office training and meeting management expectations • Comprehensive benefits package including 401k, medical, dental, and vision insurance • Generous paid time off and paid holidays • Employee recognition program and bonus/incentive opportunities • Supportive team-oriented work environment focused on patient care What To Expect (Job Responsibilities) • Serve as a patient advocate to resolve questions or concerns • Collect and input patient data into the e-Intake system • Verify product and service details according to regulations and guidelines • Provide basic technical assistance and education regarding CPAP equipment • Manage high-volume inbound phone calls for initial intake processes What Is Required (Qualifications) • High school diploma or GED equivalent • 1 to 3 years of related work experience in a team-oriented environment • Strong background in customer service • Basic computer and internet skills, along with passing a typing test • Valid driver’s license with a clean driving record (when applicable) How To Stand Out (Preferred Qualifications) • Experience in the medical field and administrative record management • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) • Familiarity with billing reimbursement and insurance policies • Ability to maintain confidentiality and handle sensitive information • Proficient in medical terminology #HomeMedicalEquipment #CustomerService #RemoteWork #CareerOpportunity #HealthcareJobs We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!