Driveway Customer Satisfaction Representative

Driveway Driveway.com | Customer Satisfaction Representative Location: Addison, TX (onsite) Schedule: Monday - Friday; 7:00 AM - 4:00 PM Compensation: $20.00-$22.00 Join the team at Driveway, where customer satisfaction is our priority! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the... key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly. Key Responsibilities: Lead customer satisfaction improvement initiatives at assigned store(s). Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed. Develop and implement continuous improvement plans to enhance customer satisfaction. Follow up with customers within 48 hours to ensure their satisfaction. Track and trend customer concerns and survey scores using the FreshDesk Omni Program. Collaborate with the Reputation and Brand Team on reviews and social media sentiment. Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions. Skills & Qualifications: Attention to detail and sense of urgency. Strong communication skills. Warranty Claims or Collections experience highly preferred Basic computer skills. Team player with a positive attitude. Benefits: Competitive pay Medical, Dental, Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Plan Employee Stock Purchase Plan Wellness Programs Equal Opportunity Employer: Driveway is committed to equal employment opportunities, considering all qualified applicants regardless of background. Must be 18 years or older. Ready to make a difference? Apply today and start your journey with Driveway! We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Driveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers’ interaction and happy to meet them wherever they’re at – literally – without a second thought. We’re looking for fellow thinkers and doers to join our rapidly growing team. Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf Apply Job!