Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The culture at Thedigitalheadhunter emphasizes teamwork, customer satisfaction, and a critical thinking approach to problem-solving. We foster a supportive environment where associates are encouraged to develop their skills and provide exceptional service to our valued customers. Career Growth and Development Opportunities This position provides opportunities for professional development through hands-on experience in customer service and technical problem resolution, which could lead to advancement in roles within the company. Detailed Benefits and Perks Flexible scheduling options Comprehensive training programs Supportive team environment Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan with company matching Why you should apply for this position today By applying for this position, you will have the chance to be part of a dynamic team that values your contributions and provides the opportunity to make a positive impact on customer satisfaction and product support. Skills Strong communication skills, both verbal and written Technical troubleshooting abilities Ability to think critically and resolve customer inquiries Experience with live chat and email support is a plus Responsibilities Answer incoming chats and emails from customers Assist customers with troubleshooting and servicing covered products Identify customer needs and provide appropriate solutions Maintain a high level of customer satisfaction through effective communication Qualifications Previous experience in customer service or related fields Strong technical aptitude and problem-solving skills Ability to work efficiently in a fast-paced environment Education Requirements High School Diploma or equivalent Education Requirements Credential Category High School Diploma Experience Requirements Prior experience in a customer service role preferred Experience with technical support is a plus Why work in Creve Coeur, MO Creve Coeur offers a vibrant community with a blend of urban and suburban living. The area is home to various amenities, including parks, shopping centers, and dining options, making it an attractive location for work-life balance. Additionally, the local job market is strong, providing ample opportunities for career growth and professional development. Apply Job!