Collections Specialist - AVP

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $80,000.00 and $90,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description The Collections Specialist belongs to Asset Management and is responsible for collections issues from the existing SMFL customer and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. The Collections Specialist is responsible for monitoring accounts to identify overdue payments, contacting all deliquent accounts within the SMFL portfolio, issuing Demand and Default Notices as needed, keeping accurate records and reporting on collection activity. The Collection Specialist works closely with Asset Management, Credit, Accounting and Sales teams on deliquent customers that are seeking assistance via restructuring of their contractual obligations. The Collections Specialist will also assist the Accounting department to reconcile billing issues or payment misapplications. Role Objectives • Reviewing open accounts for collection efforts. • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Collect customer payments in accordance with payment due dates. • Identify issues attributing to account delinquency and discuss the issue with the Management (when needed) making recommendations to resolve the issue. • Work closely with the Asset Manager on those accounts that are trending towards repossession. • Identify issues with billing, pricing, systems, etc. and escalate as needed including assisting the Accounting Department to resolve any billing or payment misapplication issues. • Maintain and document communication with customers, this includes updating all customer comment logs, drafting and sending all Demand, Default and other Notices to delinquent customers. • Prepare reports for management. • Work with other departments to ensure that client/customer expectations are being met. • Sepcial projects as reuqired and assigned Qualifications and Skills • Highly knowledgeable of all aspects of the leasing business from origination through maturity including repossession/resale/litigation/bankruptcy • Knowledgeable of lease management systems, Aspire is a plus • Strong communication skills with internal and external and both writing and interpersonal. Maintain professional attitude toward the customer, especially in the difficult situations. • Need to have strong skills to manage expectations of both internal and external stakeholders and provide a timely responses. • Knowledgeable to price the lease/loan transaction using TValue software or similar calculation tool. • Ability to work independently and to adapt to a fast changing environment. • Must have attention to detail and able to manage complex negotiations. • Ability to multitask and work under pressure and under time constraints. • Understanding of basic credit underwriting is a plus. Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at [email protected]. Apply Job!