Customer Success Manager- Plano, TX
Must reside in the Dallas/Fort Worth, TX Metro and be willing to work a hybrid schedule of 4 days onsite/1 day remote* The CSM role is responsible for retaining and growing existing customer relationships within R, but mainly M and K customer base, onboarding and supporting new customers ensuring their success with products and services. The role is desk based. · Retain and nurture Regional, Major and Key customer relationships providing post-sale support ensuring success with products and services. · Ensure customers onboarding experience is efficient and gather all information on projects before hand over to the Sales Operational department. · Gather product feedback and hear the Voice of the Customer. · Identify customer opportunities for upselling and cross-selling · Prioritise opportunities · Send quotes to customers, and proactively following up in a timely manner · Organise follow-up commercial meetings as required coordinating diaries accordingly · Work collaboratively with RAMs, KAMs, SAMs, TSTs and the Sales operational (order admin and installation) to ensure seamless customer experience · Establish and maintain the correct level of engagement at all times · Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately · Actively participate in internal and external meetings where attendance is required. · Conduct customer NPS surveys Essential: A proven track record of experience in account management, and customer success A self-starter with strong time management and organisational skills A natural problem solver who is process orientated and disciplined Strong prioritisation skills Working knowledge of CRM systems IT literate A confident and professional telephone manner with proven experience of building strong customer and business relationships and improving customer satisfaction Good commercial awareness Excellent verbal and written communication skills Strong collaboration skills and working effectively in team environments Desirable: Experience of working as part of sales team Previous experience in or knowledge of the industry A-SAFE is a leading global manufacturer of safety barriers and industrial protection products. With innovative solutions and cutting-edge technology, we help businesses enhance safety, efficiency, and operational performance across a wide range of industries. What we offer Competitive salary and performance-based bonuses. Comprehensive benefits package, including health insurance and retirement plans. Opportunities for professional growth and career advancement. Supportive and collaborative work environment. Apply Job!