Contact Center Representative (Remote/Bring Your Own Device) - 177233
We’re Hiring! Our key client in the Legal industry is looking for additional members to their team. We have a Contact Center Agent (Remote/Bring Your Own Device) role on the team. Pay Rate: $20/hour on W2 Work Type: Remote – 50 miles within Approved Hub Locations Duration: 2-week contract Work Hours: 9:00 AM – 5:3 0PM ET | 8:00 AM – 4:30 PM CT | 7:00 AM – 3:30 PM MT | 6:00 AM – 2:30 PM PT 12:30 PM – 9:00 PM ET | 11:30 AM – 8:00 PM CT | 10:30 AM – 7:00 PM MT | 9:30 AM – 6:00 PM PT Job Overview:
- Client's Cyber Notification business operates a call center to handle potential claimant inquires and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
Key Responsibilities:
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Qualifications:
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write and speak English.
- Ability to sit at workstation for long periods of time.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace. #HOTJOB Job Type: Contract Pay: $20.00 per hour Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: Remote Apply Job! Apply to this Job