[PART_TIME Remote] Customer Care Representative - Remote
Key Job Details:
- Location: Remote
- Company: Workwarp
- Compensation: a competitive salary
- Position: Customer Care Representative - Remote
- Start Date: Immediate openings available
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As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels. Full time - Work from home opportunity Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend) To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents. They include:  Medical, dental, and vision insurance  Paid time off  Free basic life and AD&D insurance  Free short-and-long-term disability insurance  HSA, FSA, STD, LTD  401K retirement savings with up to a 5% company match We're looking for someone who can:  Investigate, diagnose, and troubleshoot donor inquiries and issues  Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up  Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone  Identify recurring system or application issues and escalate to leadership team  Resolve escalated issues related to donor portal, donor store and website troubleshooting  Assist with donor scheduling  Monitor customer feedback Apply Job!Â
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