Hiring Now: Inbound Call Center Representative
Quick Overview:
- Position: Inbound Call Center Representative
- Location: Remote
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Company: Workwarp
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IMPORTANT! Please read the job description in full and answer ALL pre-screening questions before applying. Applicants who do not answer all of the pre-screening questions will not be considered. Iron Insights is looking to hire Inbound Call Center representatives for our growing team. This role is 100% remote working from home... Duties include but are not limited to: answering inbound phone lines, making outbound calls with and without predictive dialer technology, email communication, outbound follow-up calls, system documentation, troubleshooting, and problem-solving. What will you do:  Answer phone professionally and expeditiously  speaking with patients, insurance companies and pharmacies.  Respond to customer inquiries in a timely manner  Review customer insurance plan(s) to assist in patient assistance program (PAP)  Research required information using available resources  Handle and resolve customer complaints  Provide customers with product and service information  Identify and escalate priority issues  Route calls to appropriate resource  Maintain excellent notes in appropriate systems  Help to maintain required project documentation  Other tasks, as assigned What do you need:  High School diploma or equivalent  BA/BS preferred  1 year of relevant insurance verification and benefits investigation experience preferred  2+ years previous telephone customer service experience required, remote experience preferred  Must have the ability to work remotely  requires quiet, dedicated workspace, and high-speed internet connection that is hardwired to your company-provided laptop  Strong problem-solving and root cause analysis skills  Must be able to work undistracted for the entirety of remote shift  Experience in a high-pressure and fast-paced environment  Ability to receive feedback and improve performance base on coaching received  Powerful customer focus; effective listener  Ability to function effectively in a team environment  Efficient computer and data entry skills; ability to learn new systems and programs quickly  Strong multi-tasking ability  Must be flexible to work all shifts including day/nights/weekends as needed for coverage  The drive for self-development, the ability to collaborate, and an action-oriented work ethic  Eligible to participate and not excluded from federal or state health care programs, including but not limited to Medicare and Medicaid Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits:  401(k) matching  Dental insurance  Health insurance  Vision insurance  Work from home Shift:  Day shift Application Question(s):  How many years experience do you have working in an inbound call center in a medical setting?  Are you excluded from federal or state health care programs, including but not limited to Medicare and Medicaid? Please see this link for an explanation of this question: https://oig.hhs.gov/exclusions/effectsofexclusion.asp  We are targeting early December as a start date followed by four-six weeks of training from 9:00-5:30 ET. Do you have conflicts that would prevent you from starting in early December and/or attending the training in full?  Are you able to hardwire computer equipment using an ethernet cable? Work Location: Remote Apply Job!Â
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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