Back to the roster

Community Manager

Remote Full-time Hiring now

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

As a Community Manager, you will maintain a best-in-class, customer-centric, culture while delivering an exceptional employee experience. Your responsibilities will include but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community’s needs. Annual or semi-annual travel may be required for this role.

Responsibilities

  • Team Management and Leadership (~30% of time)
  • Cultivate employee satisfaction within your community
  • Ensure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales
  • Consistently execute Havenpark’s standard operating procedures and policies to achieve full operational excellence
  • Demonstrate Havenpark’s core values through interactions with staff and residents
  • Communicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goals
  • Ensure the community complies with federal and state laws, as well as Fair Housing Standards
  • Resident Relations and Retention (~25% of time)
  • Cultivate resident satisfaction within your community
  • Address resident issues with urgency and care
  • Execute successful touch points throughout the resident’s journey to ensure a happy resident base that will renew year over year
  • Maintain resident ledgers and generate monthly bills
  • Ensure all work orders are completed within 48 hours of receipt 25%
  • Sales and Leasing (~25% of time)
  • Lead community marketing efforts to attract potential residents
  • Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics
  • Maintain occupancy goals of rental homes and oversee the sale of on-site homes
  • Net-Operating Income (NOI) Management (~10% of time)
  • Track and maintain a positive NOI for your community
  • Ensure successful expense management through close oversight of vendors, suppliers, and employees
  • Collections (~5% of time)
  • Ensure all rent is billed accurately and collected on-time
  • Complete all legal action and notices required in compliance with State and Fair Housing Standards
  • Curb Appeal (~5% of time)
  • Ensure community equipment and amenities meet safety regulations
  • Provide a safe and beautiful place for residents to call home by ensuring resident’s homesites and common areas are kept to Havenpark’s standards
  • Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies
  • Qualifications

  • Education: You have a high school diploma or GED. Associate degree preferred but not required
  • Experience: You have 3+ years’ of experience in multi-family home property management. Manufactured home experience is a plus
  • Physical Demands: You can spend long hours sitting while using office equipment, such as computers. This position will also require walking within the community and lifting materials and supplies from time to time
  • Skills: You have strong organizational skills and attention to detail. You are able to think critically and are a problem solver. In addition, you have excellent written and verbal communication skills
  • Additional Requirements: You are able to pass a criminal background check, have a valid driver’s license, and a good driving record
  • Total earnings are composed of:

    $46,000 -$57,000 base salary

    $2,500 quarterly bonus potential

    $1,000 quarterly community certification potential

    Additional Information

    We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

    It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.

    Apply to this Job

    Related roles

    Community Manager

    Remote Full-time

    Senior Product Manager, Health Plan Product

    Remote Full-time

    Product Owner, Underwriting Tools

    Remote Full-time

    Product Manager, Payment Integrity

    Remote Full-time

    Medical Director (Remote)

    Remote Full-time

    Store Operations Manager (GM)

    Remote Full-time

    Learning & Development Director

    Remote Full-time

    Licensing & Permitting Coordinator

    Remote Full-time

    Store Manager in Training (MIT)

    Remote Full-time

    Voice Talent Required

    Remote Full-time

    Experienced Remote Data Entry Specialist – Work from Home Opportunity with blithequark: Join Our Innovative Team and Thrive in a Dynamic Environment

    Remote Full-time

    Experienced Customer Service Representative - Work from Home Opportunity with arenaflex - Delivering Exceptional Customer Experiences through Advanced Technical Support and Sales

    Remote Full-time

    Real World Data Analyst

    Remote Full-time

    Remote Entry Level Stock Trader Job in Cherwell, UK | Full Time

    Remote Full-time

    Aetna Finance Jobs Opportunities $25/Hour

    Remote Full-time

    Legal Operations Analyst

    Remote Full-time

    Senior Identity & Access Management Engineer - Cybersecurity Expert for Remote Work Environment

    Remote Full-time

    Payroll Specialist USA, North Carolina, Charlotte, 28273

    Remote Full-time

    Part-Time Evening Data Entry Specialist – Remote Opportunity for Career Growth and Work-Life Balance at arenaflex in UAE

    Remote Full-time

    Experienced Customer Support Manager – Remote Work Leader for Exceptional Client Experience and Team Development at arenaflex

    Remote Full-time