Back to the roster

Customer Service Associate

Remote Full-time Hiring now

As a

Customer Service Associate, you will be responsible for assisting customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and prioritize a team-oriented approach will be essential to your success. This role is a unique opportunity to have a measurable impact on your market through the growth of business clients on our platform.

What you’ll do

  • Provide world-class customer service for our corporate client, individual customer and partner drivers via Live Chat channel.
  • Handle, investigate customer concerns and provide solutions
  • Attend to enquiries, educate the customer and ensure first contact resolution
  • Interact with our Driver Operations & Finance team on a regular basis
  • Record details of enquiries, comments or complaints
  • Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way by using the right methods/tools.
  • What you’ll need

  • Bachelor's degree or college experience preferred
  • Minimum 1 year experience in customer service/contact center/BPO is preferred
  • Proficient and confident when using German and English in communication (both written and verbal)
  • Positive, customer-oriented individual with strong communication skills
  • Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively
  • Willingness to work flexible shift schedules, including early mornings and public holidays
  • Computer literacy; familiar with Google, spreadsheets, instant messaging
  • Additional Information

    To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

    This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-de/en-gr/candidate-privacy-notice

    Apply to this Job

    Related roles

    Car Delivery Driver

    Remote Full-time

    React Native Software Engineer - 4 Day Week + Remote

    Remote Full-time

    Car Delivery Driver

    Remote Full-time

    Content Marketing Executive

    Remote Full-time

    AI Engineer - 4 Day Week + Remote

    Remote Full-time

    Associate, Driver Operations

    Remote Full-time

    Car Delivery Driver

    Remote Full-time

    Senior Project Manager - Data Centres, UK (Hybrid/Remote)

    Remote Full-time

    Digital Performance Marketing Manager

    Remote Full-time

    Car Delivery Driver

    Remote Full-time

    Integration Consultant-DFW

    Remote Full-time

    Junior Data Analyst for Remote Work Opportunities with a Focus on Data-Driven Insights and Collaborative Team Environment

    Remote Full-time

    Chief Financial Officer job at Radias Health in Saint Paul, MN

    Remote Full-time

    Senior Systems Engineer-Space and Mission Critical Systems

    Remote Full-time

    Experienced Bilingual Customer Service Representative – Retirement Plan Services

    Remote Full-time

    Director of National Sales for the Drug Channel - Shaping the Future of Beverage Sales with Workwarp

    Remote Full-time

    Remote Data Entry Specialist – Accuracy-Focused Professional for Database Management & Information Processing

    Remote Full-time

    Remote Moderator Jobs | No Experience Needed | Start Your Career | Earn $25-$35/hr

    Remote Full-time

    Admin/Exec Assistant for Holistic Business Consulting Co-Work from Home! Online Biz Exp Required - Contract to Hire

    Remote Full-time

    Experienced Customer Service Representative – Email, Chat, and Voice Support for arenaflex's Electric Vehicle Startup

    Remote Full-time