Back to the roster

Senior IT Site Technician - Romeoville, IL

Remote Full-time Hiring now

Join Ro’s Information Technology Facilities team! As a

Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams.

This is an in-person role, requiring the applicant to be onsite 5 days per week.

What You'll Do

  • Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
  • IT escalation point for troubleshooting complex computer hardware and software issues
  • Identify trends and ways to proactively mitigate issues with tech solutions or automations
  • Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
  • Administrate cloud applications and access controls, ensuring people have the right access at the right time
  • Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
  • Stay current on the latest technology trends and developments
  • Participate in on-call rotation
  • What You'll Bring to the Team

  • 3 - 6 years of experience in IT operations or support
  • Ability to prioritize tasks and communicate issues proactively
  • Exceptional communication and interpersonal skills
  • Strong organizational and project management skills
  • Understanding and troubleshooting of OSI model concepts (including layer 8!)
  • Process development and application of best practices
  • A desire for continuous improvement and development
  • We've Got You Covered

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
  • The target hourly rate for this position ranges from

    $46.36/hour to $56.94/hour, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Apply to this Job

    Related roles

    Manager, IT Facilities - Romeoville, IL

    Remote Full-time

    Product Development Chemist - Romeoville, IL

    Remote Full-time

    Compounding R&D Pharmacist - Romeoville, IL

    Remote Full-time

    Accountant

    Remote Full-time

    General Manager - Greater Minneapolis Area

    Remote Full-time

    Sr. Client Solutions Manager - TikTok

    Remote Full-time

    Sr. Business Development Manager - TikTok

    Remote Full-time

    Sr. Business Development Manager - TikTok

    Remote Full-time

    Director - Business Development

    Remote Full-time

    Senior Sound Designer - Dead by Daylight | Concepteur·rice de son sénior·e - Dead by Daylight

    Remote Full-time

    Part-time Remote Search Analyst United Kingdom

    Remote Full-time

    Regulatory Submission Associate III - Remote

    Remote Full-time

    Experienced Full Stack Data Entry Clerk Assistant - Remote Online Position for Accurate and Efficient Data Management at Blithequark

    Remote Full-time

    Experienced Evening Customer Chat Specialist for Dynamic Remote Support Team – No Prior Experience Required for Entry-Level Position in Customer Service and Support

    Remote Full-time

    Certified Nursing Assistant

    Remote Full-time

    Contractor - Management Consulting / Project Management / GTM

    Remote Full-time

    [Remote-Position] DELIVERY DRIVERS JOB-

    Remote Full-time

    Experienced Online Chat Support Assistant – Delivering Exceptional Customer Service and Creating Magical Moments for Guests at blithequark

    Remote Full-time

    Trellix Endpoint Dlp Engineer (ts/sci Ci Poly)

    Remote Full-time

    Senior Java/Cloud Engineer – Shape the Future of Customer Experience at arenaflex

    Remote Full-time