Manager, App Dev Engineering - Telephony

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Supporting Centene's inbound outbound telephony needs. Manages the team members accountable for designing, developing, and implementing complex enterprise software solutions. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise.

• Serves in a team leadership capacity with large-scale Application Development projects / programs
• Leads the build-out or expansion of coding standards initiatives
• Reports application progress and outcomes
• Provides coaching and career development planning to junior Application Developers
• Coordinates the work of 3rd party Development teams, holds 3rd party vendors accountable to our standards, policies, and performance expectations.
• Identifies and evaluates risks and participates in mitigation and control activities
• Provides continuity with Application and Infrastructure Management operational groups during service transition
• Partners with Security and SRE teams, makes sure all security and change management policies are followed.
• Assists in the design and development of proof of concept and prototype application environments
• Manages the hiring and training of new and existing staff, conduct performance / salary reviews, and provide leadership, technical guidance and coaching to Developers executing all aspects of applications development
• Lead teams of Developers to help ensure the stable operation of application development activities
• Shares knowledge and develop staff capabilities to strengthen understanding of application development industry, business issues and best practices; evaluate implications to IT
• Develops and communicates departmental objectives; inspire and motivate team members to achieve results
• Holds teams accountable to meet functional, quality, and time line objectives.
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 5+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Master's Degree Computer Science, Information Technology or related field preferred Technical Skills: One or more of the following skills are desired.

• Experience with Application Development; Applications Architecture
• Experience with DevOps industry best practices
• Knowledge of Agile Software Development
• Knowledge of Contact Center environment
• Experience with AWS Connect
• Experience with Genesys Dialer

Soft Skills:

• Ability to lead/manage others
• Collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Ability to communicate and make recommendations to upper management
• Effective conflict management skills
• Develops and delivers effective presentations
• Demonstrated negotiation skills

Pay Range: $100,900.00 - $186,800.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply Job! Apply to this Job