Staff Community Manager, Strategic Response | Reddit | Remote (US)

We are searching for someone with change management, program management, and/or leadership decision support experience to join Reddit’s Community team. The Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world. As Staff Community Manager, Strategic Response, you will be at the forefront of representing and anticipating the core interests and needs of communities on the platform that will be impacted by evolving platform and business decisions, with a particular emphasis on underrepresented communities. You will help leadership make critical business and platform decisions under significant time challenges and stakeholder scrutiny, with the community’s best interests always top of mind. You will handle crisis situations that require cross-functional coordination, and communication to leadership, in order to mitigate serious risks to the company or the Reddit community. You will need to be personally resilient, flexible, and able to direct multiple stakeholders towards agreeable solutions. To do this effectively, you are likely someone who can think strategically about risk, while also being able to probe the details of fast-moving situations. Someone who has operated at the intersection of policy, program management, and business operations may be particularly suitable. You Will:

• Ensure that our community and business policy development process and initiatives are informed and shaped by Community needs.
• Manage high profile decisions that may require investigation and analysis of direct impacts on the Reddit community including: chairing cross-functional meetings, escalating issues to leadership, and aligning decision-makers on decisions informed by community perspectives.
• Proactively identify and assess potential risks, work with cross-functional stakeholders to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to platform and business decisions that may impact communities directly.
• Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and assessing community-informed risk to provide effective leadership recommendations.
• Ensure that new or updated platform or business decisions don’t have implicit or unconscious biases and/or unintentionally disadvantage underrepresented or otherwise disproportionately impacted communities on the platform.
• Have a keenness for listening to the needs of communities, distilling those learnings into actionable insights, a deep commitment to serving vulnerable and underrepresented communities, and be an expert facilitator of sensitive discussions with internal teams and mods.
• Serve as an external ambassador for Reddit, with proficiency in constituent outreach, building partnerships and alliances, and creating forums to inform platform and business outcomes.

What We Can Expect From You:

• 7+ years of Community-oriented program management experience.
• Knowledge of platform moderation & governance decision-making models, socio-cultural issues and how they intersect with social media, and the possible impacts platform and business decisions can have on community trust & resilience.
• Articulate complex issues clearly in communication skills, in a multi-tasking and fast paced environment.
• Experience providing decision support and advice to executives.
• Effective at consensus-building, and communicating with internal audiences.

Bonus Points

• Experience in Trust & Safety, Strategic Response, or Crisis Management.
• Experience driving and managing multiple projects simultaneously in a deadline-driven environment.
• Experience framing and briefing difficult decisions to leadership.
• Experience to work at pace to make difficult decisions under pressure, use critical thinking skills, have strong communications skills, and demonstrate strong leadership and interpersonal skills to organize and build relationships with teams across the company.
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