Product Support Specialist

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Role Description

Medline Industries has an immediate opening for a Product Support Specialist with our Orthopedics division. Applicants must be based in a location that observes Pacific Time (PST).

• Provide in depth knowledge and support to various internal product and sales teams.
• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Report product issues/concerns.
• Provide administrative support and respond to sales rep questions as needed.

Qualifications

• High school diploma or equivalent.
• At least 1 year customer service experience.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Requirements

• Bachelor’s degree (preferred).
• Previous healthcare experience (preferred).

Benefits

• Competitive total rewards package.
• Continuing education & training.
• Tremendous potential with a growing worldwide organization.
• Health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.