Part-Time Customer Service Representative - Healthcare Industry at Aetna

Unlock a Rewarding Career in Healthcare with Aetna - Join Our Team as a Part-Time Customer Service Representative!

We're seeking a compassionate and skilled Customer Service Representative to join our dynamic team at Aetna, working part-time in a remote setting. As a critical member of our team, you'll provide exceptional support to our valued members and healthcare providers, ensuring they receive the care and attention they deserve. If you're passionate about delivering outstanding customer experiences and making a positive impact in the healthcare industry, we want to hear from you!

Key Responsibilities:

• Deliver prompt, courteous, and accurate responses to inquiries from members, healthcare providers, and internal stakeholders via phone, email, and chat.
• Assist members in understanding their benefits, coverage, and claims processing, empowering them to make informed healthcare decisions.
• Navigate various computer systems to access and update member information, process claims, and resolve issues efficiently.
• Collaborate with cross-functional teams to escalate and resolve complex member concerns, striving for first-call resolution whenever possible.
• Demonstrate empathy and active listening skills while addressing member concerns and inquiries, fostering positive relationships and trust.

Requirements:

• High school diploma or equivalent; some college coursework preferred.
• Prior customer service experience in a fast-paced environment, preferably in healthcare, insurance, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of English grammar and spelling.
• Proficiency in navigating computer systems and basic knowledge of Microsoft Office Suite.
• Ability to multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment.
• Empathy, patience, and a genuine desire to help others.

What We Offer:

• Competitive hourly wage with opportunities for performance-based incentives.
• Flexible part-time schedule with options for morning, afternoon, or evening shifts to accommodate various lifestyles.
• Comprehensive training program to equip you with the knowledge and skills necessary to excel in your role.
• Career development and advancement opportunities within Aetna, with access to ongoing training and professional growth resources.
• Employee benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
• Collaborative and inclusive work culture that values diversity and teamwork, with opportunities to participate in employee resource groups and community service initiatives.

Ready to embark on a rewarding journey with Aetna? Apply now to join our team as a Part-Time Customer Service Representative and make a meaningful difference in the lives of our members while advancing your career in the healthcare industry!