Epic Patient Access-Revenue Cycle eLearning Instructional Designer

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table. We are currently offering a contracted interim position at one of US News Best Hospitals 2022-23. This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency. While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries. Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape. Why Wilshire? Employee Testimonial “The number of RCM subject matter experts I get to work with each day is unreal. Working alongside and as part of this team to help shape the RCM space is exciting.”-Patti Consolver, Director of Business Development Job Title: Epic Patient Access–Revenue Cycle eLearning Instructional Designer Employment Type: Contract Hourly Rate: $70–$80 per hour Location: Remote (with potential for occasional travel) About The Wilshire Group: At The Wilshire Group, we partner with healthcare systems across the country to deliver innovative, scalable, and effective solutions in revenue cycle management and health IT. Our team of seasoned experts delivers strategic consulting and operational support to drive measurable improvements in performance and patient experience. Position Summary: The Epic Patient Access–Revenue Cycle eLearning Instructional Designer will support system-wide educational initiatives by designing, developing, and delivering technical eLearning content for Epic applications. This role is responsible for translating complex technical processes into effective and engaging training modules using industry-standard instructional design principles. The ideal candidate will have extensive experience with eLearning software, Epic applications, and adult learning methodologies. Responsibilities:

• Design and develop technical eLearning and instructor-led training programs for Epic Patient Access and Revenue Cycle applications.
• Apply instructional systems design (ISD) principles and adult learning techniques to create impactful content.
• Collaborate with project teams, subject matter experts, and stakeholders to gather content and ensure accuracy.
• Utilize tools such as Articulate Storyline, Adobe Captivate, and Microsoft Office Suite to create online training modules.
• Edit, splice, and enhance voiceover audio for eLearning courses.
• Manage content in Learning Management Systems (LMS) and ensure quality and consistency across all deliverables.
• Assess usability and training effectiveness through feedback and data analysis.

Required Qualifications:

• Bachelor’s degree in IT, Education, Business Administration, Communications, Healthcare, or related field, or 4+ years of equivalent experience.
• Epic certification (in at least one application) required
• Minimum 5 years of experience teaching technical systems and curriculum development.
• At least 2 years of experience developing eLearning modules for technical systems.
• Minimum 1 year of experience creating instructor-led technical training content.
• 2+ years of healthcare experience required.
• Proficiency in Articulate Storyline or Adobe Captivate.
• Strong written and oral communication skills.
• Familiarity with Learning Management Systems (LMS).
• Ability to work collaboratively, manage priorities, and adapt to evolving project needs.

Preferred Skills:

• Understanding of medical terminology and Epic workflows.
• Exceptional organizational and analytical skills.
• Strong attention to detail and quality assurance.
• Ability to support learners with diverse backgrounds and experience levels.

Work Conditions:

• Flexible schedule with potential travel.
• Remote work environment.
• No direct supervision responsibilities.

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