[Remote] Senior Product Analyst
Note: The job is a remote job and is open to candidates in USA. Okta is a company focused on securing identities to enable organizations to embrace AI. They are looking for a Senior Product Analyst to bridge the gap between business needs and technical solutions, enhancing user experience and operational success within their Sales and Partners technology team.
Responsibilities
- Work closely with the Global Partner Program and Strategy team, Partner Operations team to understand their requirements and challenges, translating them into detailed and actionable user stories
- Collaborate with developers and administrators to facilitate design, configure, and enhance digital interfaces, self-service tools, and solutions that empower the partner sales ecosystem
- Partner extensively with Global Partner Program and Strategy and Partner Ops teams to design and enhance platforms that support Direct and Channel Sales teams
- Collaborate with technical teams to own Out of the Box configurations & integrations between Salesforce, Okta’s Partner Portal, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex. partner account and contact, accreditation and certification, partner badges, program benefit administration, and partner program performance, etc.)
- Manage and configure integrations between Salesforce, Okta Partner Portal, and downstream systems to maintain seamless data synchronization. Serve as the functional lead for automating workflows related to partner accounts, certifications, deal registration, and pipeline visibility
- Ensure the integrity and accuracy of partner data through effective management practices. Create and maintain reports and dashboards to provide partner program performance and pipeline visibility, including insights into key deal registration, referral registration, project registration and co-sell, co-market, and co-build performance metrics
- Develop and execute comprehensive test plans to validate the functionality and performance of partner-facing solutions, downstream system functionalities and supporting internal workflows - including ad hoc regression testing for cross-functional initiatives impacting partner experience and/or partner-related data
- Author and maintain end-to-end customer journey maps, ensuring that technical and user documentation for partner ecosystems is accessible and easily understandable
Skills
- 5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM). Knowledge of CPQ is a plus
- Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems, partner portals, and cross-functional learning management systems and tools
- Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support
- A strong problem-solving mindset focused on continuous process improvement, operational efficiency, and creating seamless partner experiences
- Ability to translate complex business requirements into scalable, high-quality technical solutions
Benefits
- Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
Company Overview
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