[Remote] Senior Manager, Fraud Analytics and Risk

Note: The job is a remote job and is open to candidates in USA. GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, seeking a sharp, self-driven Senior Manager to join their Trust & Safety team. The role involves owning the full fraud lifecycle, designing AI-enabled detection strategies, and presenting risk exposure to executive leadership, while collaborating across various departments to enhance fraud detection and operational efficiency.

Responsibilities

• Own the fraud rule lifecycle — designing, testing, deploying, and continuously optimizing detection rules and thresholds to maximize catch rate while minimizing friction
• Lead AI-enabled fraud use cases end-to-end: use-case sizing, feature ideation, population analysis, and data quality assessment to ensure solutions are analytically sound and value-accretive
• Conduct periodic performance reviews of fraud models and rules; drive root-cause investigations to proactively surface risk before it scales
• Serve as a trusted advisor for AI and ML use cases within fraud, ensuring alignment with enterprise AI governance standards, regulatory expectations, and the AI Use Case Registry
• Evaluate vendor fraud solutions through an analytical lens — assessing effectiveness, overlap, and value relative to cost and risk-reduction objectives
• Stay current on AI and automation tools and actively explore how they can enhance fraud detection workflows and efficiency
• Write and maintain intermediate-to-advanced SQL queries to investigate fraud signals, identify connected accounts and orders, and surface emerging patterns
• Develop and maintain executive dashboards covering fraud review rates, chargeback performance, model effectiveness, and loss trends
• Translate complex analytical findings into clear, executive-ready narratives — articulating implications for fraud loss, operational efficiency, and customer experience
• Proactively identify trends and anomalies at both the individual order and systemic level, communicating the full arc of a problem — from discovery to resolution — to any audience
• Support daily fraud review operations — account verification, order review, escalation handling, SLA adherence, and QA
• Serve as an internal escalation point for complex cases; assist in coaching the team and continuously improve review processes
• Partner cross-functionally with Product, Engineering, Compliance, and Legal to align fraud controls with regulatory requirements and product priorities
• Manage law enforcement requests as needed

Skills

• 4–6 years in fraud analytics, fraud strategy, or payments risk — ideally within fintech, e-commerce, or a marketplace
• Demonstrated experience designing and optimizing fraud detection rules or model-driven thresholds
• Strong SQL proficiency — complex queries from scratch, data troubleshooting, and data storytelling; Snowflake or similar a plus
• Hands-on experience with order-level fraud review, chargebacks, dispute management, and regulatory compliance
• Proven ability to build risk reporting and stakeholder dashboards, and present findings confidently to both technical peers and senior leadership
• Experience with AI-enabled workflows and/or an active interest in applying AI to fraud and risk — including responsible, governance-aligned use
• Self-starter who synthesizes complex information quickly, drives projects forward without heavy oversight, and connects individual cases to systemic patterns
• Comfortable in a fast-paced environment where priorities shift as the threat landscape evolves

Benefits

• 401K
• Paid time off
• Dental
• Medical
• Vision
• Disability
• Life insurance options

Company Overview