[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Lawn Doctor is a company focused on providing excellent lawn care services, and they are seeking a Customer Service Representative to manage customer accounts and ensure high-quality support. The role involves building long-term relationships with customers, addressing their inquiries, and collaborating with internal teams to meet customer expectations.

Responsibilities

• Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner
• Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships
• Collaborate closely with team members to ensure customer expectations are met
• Uphold Lawn Doctor’s standards of professionalism and service
• Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI’s

Skills

• Previous account management or client relationship experience required
• Experience handling payments and managing account collections
• Strong communication, organization, and follow-through skills
• Ability to manage multiple accounts and priorities effectively
• Customer-focused mindset with attention to detail
• Comfortable working independently and collaboratively
• Spanish speaking (preferred but not required)

Benefits

• 401(k)
• Company parties
• Paid time off
• Competitive pay based on experience
• Structured onboarding and ongoing training
• Opportunities for professional growth within a locally owned and operated business
• Supportive, values-driven team environment

Company Overview