[Remote] Manager, Sales Development

Note: The job is a remote job and is open to candidates in USA. Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization, focusing on sales development strategy, talent performance, and cross-functional alignment.

Responsibilities

• Pipeline Ownership: Lead and optimize Empower’s sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices that strengthen productivity, collaboration, and commercial impact
• Talent Development: Recruit, develop, and retain elite sales development talent capable of operating effectively within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes that elevate execution quality, learning agility, and operational discipline. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans, identify capability gaps, and accelerate individual and team performance outcomes across the sales organization
• Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations, monitor execution against strategic objectives, and implement corrective actions that improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making, optimize resource allocation, and support scalable revenue growth across Empower’s expanding commercial organization
• Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach, strengthen provider engagement, and accelerate customer acquisition opportunities. Partner closely with marketing, sales leadership, and commercial operations teams to align outreach strategies with business priorities and market dynamics. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality, personalize engagement strategies, and maximize pipeline generation effectiveness across multiple customer segments
• Customer Engagement: Strengthen prospect and customer engagement by establishing consistent communication standards, value-driven messaging, and data-informed outreach strategies aligned with Empower’s growth objectives. Collaborate cross-functionally to ensure seamless customer experiences throughout the sales development lifecycle while maintaining compliance with regulatory expectations. Leverage AI-supported engagement tools, automation platforms, and analytics capabilities to increase responsiveness, improve conversion effectiveness, and enhance relationship-building outcomes at scale
• Growth Alignment: Align sales development initiatives with Empower’s enterprise growth strategy by translating commercial priorities into measurable execution plans, operational targets, and market expansion activities. Drive cross-functional collaboration with sales, analytics, marketing, and operational leaders to improve business visibility and execution consistency. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities, reduce inefficiencies, and accelerate strategic growth initiatives across evolving healthcare markets
• Process Optimization: Continuously improve sales development processes, workflows, and operational standards to support scalability, consistency, and execution rigor across the organization. Establish performance benchmarks, identify process inefficiencies, and implement structured solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation, workflow intelligence, and reporting capabilities to streamline administrative activities, improve data accuracy, and enable faster, higher-quality decision-making within dynamic business environments
• Data Governance: Ensure integrity, accuracy, and operational consistency across sales development data, reporting structures, and performance tracking systems. Partner with commercial operations and analytics teams to strengthen reporting visibility, standardize measurement practices, and improve actionable business intelligence. Leverage AI-powered analytics platforms to identify performance trends, optimize pipeline management, and support informed strategic decisions that improve commercial effectiveness, accountability, and operational scalability throughout the organization
• Compliance Management: Maintain disciplined adherence to organizational policies, regulatory requirements, and commercial operating standards within Empower’s highly regulated 503A and 503B environment. Reinforce accountability, ethical conduct, and process discipline across all sales development activities while supporting continuous operational improvement initiatives. Utilize AI-enabled monitoring tools, workflow controls, and reporting capabilities to strengthen compliance visibility, reduce operational risk, and ensure consistent execution aligned with enterprise expectations and quality standards
• Strategic Partnership: Build strong collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support aligned execution and scalable commercial growth. Facilitate clear communication, coordinated planning, and shared accountability for pipeline performance, customer acquisition, and business outcomes. Utilize AI-supported collaboration platforms, reporting tools, and workflow insights to improve transparency, accelerate decision-making, and strengthen cross-functional execution within rapidly evolving organizational priorities
• Business Communication: Deliver clear, actionable communication to executive leadership, commercial stakeholders, and sales development teams regarding performance results, strategic priorities, and operational opportunities. Translate complex data into meaningful business insights that support informed decision-making and continuous improvement initiatives. Utilize AI-driven reporting, visualization, and communication tools to enhance message clarity, improve organizational alignment, and strengthen accountability across multiple functions operating within high-growth business environments
• Innovation Leadership: Champion innovation by identifying emerging technologies, process enhancements, and operational improvements that strengthen sales development effectiveness and commercial scalability. Encourage a culture of continuous learning, adaptability, and data-driven experimentation that supports sustainable business growth and evolving customer expectations. Utilize AI as a force multiplier to accelerate productivity, improve insight generation, and enhance execution quality while maintaining operational discipline within Empower’s regulated and rapidly expanding environment

Skills

• Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or a related field required
• Minimum of 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership roles with demonstrated responsibility for team performance and pipeline growth
• Minimum of 3 years of direct people leadership experience with responsibility for coaching, performance management, talent development, and execution accountability within high-growth environments
• Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions to improve operational performance, forecasting accuracy, and commercial effectiveness
• Strong understanding of inbound sales methodologies, prospecting strategies, pipeline management practices, and performance optimization frameworks within complex, rapidly evolving business environments
• Demonstrated ability to operate effectively within highly regulated, fast-paced organizations requiring adaptability, strategic thinking, operational rigor, and measurable execution results
• Valid driver's license required for business travel and customer engagement activities, as needed
• Master's degree preferred
• Certified Sales Professional (CSP), Certified Business Development Professional (CBDP), Strategic Sales Leadership Certification (SSLC), or related commercial leadership credentials

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) matching
• Wellness perks
• IV therapy
• Compounded medications

Company Overview