[Remote] Director, M&A Operations

Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. They are seeking a Director, M&A Operations to lead the operational integration of newly acquired companies, ensuring performance stabilization and driving each operation to its full potential.

Responsibilities

• Own the operational P&L across all acquired sites, with full accountability for revenue performance, gross margin, labor cost, and operating expense. Report weekly to the VP of M&A Operations and monthly to the senior leadership team
• Manage Site General Managers across the acquired portfolio, setting clear performance expectations, running regular operating reviews, and making personnel decisions to ensure leadership alignment with Stord standards
• Lead end-to-end operational integration of newly acquired companies, executing structured 30/60/90-day plans and ensuring each site transitions to Stord standard operating procedures within defined timelines
• Own the weekly M&A operating review, presenting fulfillment KPIs (UPH, OPH, OTIF, labor efficiency), SLA performance, P&L variance, milestone progress, and key escalations to the VP and cross-functional stakeholders
• Drive synergy realization across the portfolio by tracking initiative-level progress against deal models, identifying gaps early, and leading structured recovery plans when performance deviates from target
• Maintain SLA and service performance across all acquired sites, including on-time shipment rates, order accuracy, exception rates, and overall fulfillment reliability at the portfolio level
• Partner closely with M&A Integrations to align operational readiness with customer migration timelines, proactively resolving site-level blockers that impact go-live readiness or service continuity
• Lead rollout of the Stord WMS across acquired sites, coordinating with Product and Engineering on implementation sequencing, training, and hypercare support to ensure seamless cutover without customer disruption
• Identify and escalate required investments in capital, headcount, or systems needed to stabilize or scale acquired operations, supported by clear business cases and ROI timelines
• Build a high-performance culture across the acquired portfolio by developing Site GM capability, reinforcing accountability standards, and establishing consistent operating discipline across diverse legacy environments

Skills

• 7+ years of experience in fulfillment, 3PL, or logistics operations, including 3+ years managing multi-site teams with direct site leadership responsibility
• Proven P&L ownership in a fulfillment or distribution environment, with a track record of improving labor productivity, controlling costs, and delivering to financial plans
• Experience leading post-acquisition integration or operational turnarounds, taking inherited operations from acquisition to target performance within defined timelines
• Strong analytical capability with deep comfort in operational KPIs, diagnosing performance gaps, and building data-driven recovery plans
• Demonstrated ability to quickly build trust and credibility with inherited site teams and lead change in environments without pre-existing alignment
• Experience operating in matrixed organizations, partnering cross-functionally with Finance, Product, Engineering, CX, and People teams to drive outcomes without direct authority
• High tolerance for ambiguity and speed; experience operating in environments where processes and playbooks are built in real time
• Experience leading WMS implementation or migration in live fulfillment environments with minimal disruption to customer operations
• Familiarity with modern WMS platforms used in mid-market or enterprise fulfillment networks
• Experience in PE-backed, VC-backed, or high-growth environments with constrained resources and high execution velocity
• Exposure to roll-up or acquisition-heavy operating models, including diligence through first-90-days integration execution
• Existing network in 3PL, e-commerce fulfillment, or logistics ecosystems (carriers, labor providers, fulfillment tech vendors)

Company Overview

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