[Remote] Epic Analyst II

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading provider in the healthcare sector, focused on improving outcomes for patients with Chronic Kidney Disease (CKD). The Epic Analyst II will build and support Epic modules for nephrology practices, ensuring effective implementation and maintenance of the Epic CKD product while collaborating with clinical and administrative users.

Responsibilities

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build
• Mentoring and training of other Epic team members

Skills

• Experience with Epic modules, specifically Epic CKD product
• Ability to perform day-to-day maintenance of the Epic system
• Experience in enhancement build and new implementation build
• Knowledge and experience in solving problems with technology
• Self-discipline and ability to thrive in a primarily remote environment
• Ability to monitor ServiceNow for incidents and requests
• Experience in requirements gathering, workflow analysis, build, testing, and go-live phases of implementation
• Ability to support users and training teams with build fixes
• Experience in documenting and migrating build
• Ability to engage with third parties to define, build, test, and troubleshoot integrated workflows
• Experience in supporting Epic upgrades and enhancements
• Ability to work with end users and SMEs to understand enhancement and optimization requests
• Experience in mentoring and training other Epic team members

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

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