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[Remote] Florida Remote Customer Service Representative

Remote Full-time Hiring now

Note: The job is a remote job and is open to candidates in USA. notifyMD is a company that operates as a vital communication hub for a diverse range of companies, serving callers 24/7. They are seeking resilient, compassionate, and professional individuals to join their fast-paced, high-volume call center team as Customer Service Representatives.

Responsibilities

  • You will manage inbound calls for various companies
  • You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client
  • You must deliver an empathetic, polite, and professional demeanor on every single call
  • You must possess excellent grammar and clear, articulate spoken English
  • We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores

Skills

  • Resilient, compassionate and professional individuals
  • Ability to thrive under pressure
  • Excellent grammar and clear, articulate spoken English
  • Ability to manage inbound calls for various companies
  • Agility to switch between different protocols, data entry requirements and specific scripting for each client
  • Deliver an empathetic, polite, and professional demeanor on every single call
  • Accountability for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores
  • Provide your own equipment that meets the specifications during your new hire period
  • Windows 11 or higher
  • A wired (Ethernet) internet connection
  • A professional grade wired headset with microphone
  • A minimum screen resolution of 1600x900
  • Ability to type at least 30 WPM
  • Availability to work one weekend day per week
  • Holiday work in general is required
  • Two monitors are highly preferred to assist with monitor space for our systems

Benefits

  • Medical, Dental and Vision Insurance
  • 401k retirement plan with company matching
  • ESOP (Employee Stock Ownership Plan)
  • Paid time off Benefits

Company Overview

  • NotifyMD, a Stericycle Communications Solutions Company, is the leader in connecting patients and providers through standard and customized. It was founded in 1986, and is headquartered in Franklin, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://notifymd.com/.
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