Enterprise Customer Engineer – Data Analytics & Cloud Solutions Architecture (North America) – arenaflex

About arenaflex

arenaflex is a global leader in cloud‑enabled digital transformation, empowering organizations of every size to unlock the value of their data. With a portfolio that spans cutting‑edge infrastructure, advanced analytics, and AI‑driven services, arenaflex helps more than 200 countries and territories modernize their operations, accelerate innovation, and achieve sustainable growth. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. Whether you are joining a bustling office in Reston, VA, or working remotely from anywhere in the United States, you will be part of a diverse community that celebrates inclusion, encourages continuous learning, and rewards bold ideas.

Position Overview

As an Enterprise Customer Engineer – Data Analytics on the North America Technical Team, you will serve as the technical bridge between arenaflex’s sales organization and its enterprise customers. You will act as a subject‑matter expert on data‑analytics solutions, guiding prospects and existing clients through the full data lifecycle—from ingestion and transformation to storage, governance, and visualization—on arenaflex Cloud. Your role will involve designing scalable architectures, delivering compelling proofs of concept, and removing technical barriers that prevent customers from realizing the full value of their data investments.

Application Window

The application window will remain open until at least August 29, 2024. The posting may stay online beyond that date depending on business needs, and may close earlier if the role is filled.

Location Flexibility

arenaflex supports a hybrid workplace model that blends remote and in‑office collaboration. Choose the work setting that best fits your lifestyle:

• In‑office locations: Reston, VA; Atlanta, GA; Austin, TX; Boulder, CO; Cambridge, MA; Miami, FL.
• Remote locations: Anywhere within the United States.

Key Responsibilities

• Partner with technical sales teams across North America to identify, qualify, and prioritize data‑analytics opportunities that align with customer business goals.
• Engage directly with technical stakeholders and executive leaders to uncover pain points, gather detailed requirements, and translate them into actionable solution designs.
• Architect end‑to‑end data solutions on arenaflex Cloud, including data warehouses, data lakes, ETL/ELT pipelines, streaming architectures, and governance frameworks.
• Lead proof‑of‑concept (POC) initiatives, building prototypes that demonstrate the performance, scalability, and cost‑effectiveness of arenaflex’s analytics services.
• Develop and deliver compelling sales messaging—whiteboards, presentations, product demos, whitepapers, and RFI responses—that highlight arenaflex’s unique value proposition.
• Collaborate with product management to relay customer feedback, influence roadmap priorities, and help shape future data‑analytics capabilities.
• Provide technical advocacy during bid responses, ensuring that arenaflex’s solutions are positioned as the optimal choice for complex data challenges.
• Mentor junior engineers and share best practices across the technical community to elevate overall team expertise.

Minimum Qualifications

• A Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• At least 6 years of hands‑on experience designing, implementing, or supporting cloud‑native architectures in a customer‑facing or technical support role.
• Proven ability to present complex technical concepts to both technical audiences and senior business executives.
• Solid foundation in Big Data technologies and concepts, including data warehousing, data processing, transformation, governance, migrations, ETL/ELT, SQL/NoSQL, performance tuning, and the distinction between batch and streaming workloads.

Preferred Qualifications

• Experience in technical sales, consulting, or pre‑sales engineering focused on cloud computing, data analytics, or Big Data solutions.
• Deep expertise in designing, tuning, and optimizing schemas and queries for large‑scale, distributed data systems.
• Broad understanding of cloud infrastructure, storage, platform services, and the dynamics of the cloud market, including customer buying behavior.
• Hands‑on experience building data warehouses, data lakes, real‑time event processing pipelines, and data visualization solutions on arenaflex Cloud.
• Ability to dissect customer requirements, break them into actionable technical components, and craft robust, future‑proof architectures.

Core Skills & Competencies

• Technical Acumen: Mastery of cloud platforms (arenaflex Cloud, AWS, Azure), data‑engineering tools (Apache Beam, Spark, Flink), and storage technologies (BigQuery, Cloud Storage, Snowflake).
• Communication: Exceptional verbal and written communication skills, with the capacity to translate technical detail into business value for diverse audiences.
• Problem‑Solving: Analytical mindset that thrives on diagnosing complex data challenges and delivering pragmatic, scalable solutions.
• Collaboration: Proven ability to work cross‑functionally with sales, product, engineering, and customer success teams.
• Leadership: Experience guiding POCs, influencing product direction, and mentoring peers.
• Adaptability: Comfort operating in fast‑paced environments where priorities shift based on market demands.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an Enterprise Customer Engineer, you will have access to:

• Structured learning paths covering advanced analytics, AI/ML integration, and emerging cloud technologies.
• Mentorship programs that pair you with senior architects and industry thought leaders.
• Opportunities to present at internal tech forums, industry conferences, and customer events.
• Clear promotion tracks that recognize technical expertise, leadership impact, and business outcomes.
• Cross‑functional project assignments that broaden your exposure to product strategy, go‑to‑market planning, and global customer engagements.

Work Environment & Culture at arenaflex

Our workplaces—whether physical offices or virtual collaboration spaces—are designed to foster creativity, inclusion, and well‑being. Highlights include:

• Flexible hybrid schedules that let you balance deep‑focus work with collaborative sessions.
• Employee resource groups (ERGs) that celebrate diversity and provide networking opportunities.
• Wellness programs, mental‑health resources, and generous paid time off to support work‑life harmony.
• State‑of‑the‑art meeting rooms, quiet zones, and community lounges in our office locations.
• A culture of transparency where ideas are heard, feedback is valued, and every team member can influence the direction of the business.

Compensation, Perks & Benefits

arenaflex offers a competitive total‑reward package that reflects the expertise you bring to the role. While exact figures vary by location, the base salary range for this full‑time position is $159,000 – $239,000, complemented by performance‑based bonuses, equity participation, and a comprehensive benefits suite that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plans with company matching contributions.
• Generous parental leave, adoption assistance, and family‑care resources.
• Professional development stipend, tuition reimbursement, and certification support.
• Employee stock purchase program and annual equity grants.
• Flexible paid time off, holidays, and a paid sabbatical after a defined tenure.
• Access to cutting‑edge technology, cloud credits, and a global network of experts.

Commitment to Equality & Inclusion

arenaflex is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every individual—regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law—can thrive. We also consider qualified applicants with criminal histories in accordance with applicable regulations.

How to Apply

If you are ready to shape the future of data analytics on a global scale and help customers unlock transformative insights, we encourage you to submit your application today. Click the link below to begin the process, and be prepared to share your preferred work location (office or remote) as part of your application.

Apply Now – Join arenaflex

Join the arenaflex Team

At arenaflex, you will work alongside some of the brightest minds in cloud technology, tackling challenges that matter to the world’s most ambitious enterprises. Your expertise will directly influence how organizations harness data to drive innovation, improve efficiency, and create lasting impact. We look forward to welcoming a passionate, customer‑obsessed engineer who is eager to grow, lead, and make a difference.