Entry-Level Mobile Customer Training Specialist – Automotive Software Implementation & Support

About arenaflex – Pioneering Automotive Software Solutions

arenaflex is a leading provider of innovative software platforms that empower automotive dealerships to streamline operations, enhance customer experiences, and drive profitable growth. With a legacy of cutting‑edge technology and a commitment to continuous improvement, arenaflex partners with dealers across the nation to transform the way they manage inventory, finance, service, and sales. Our culture blends entrepreneurial spirit with collaborative teamwork, offering a dynamic environment where fresh ideas are celebrated and professional development is a priority.

Role Overview – Your Mission as a Mobile Customer Trainer

As an Entry‑Level Mobile Customer Training Specialist at arenaflex, you will be the front‑line ambassador who guides dealerships through the seamless conversion to our flagship software suite. This role is a blend of on‑site implementation, hands‑on training, and remote support, requiring you to travel extensively (approximately 80% of your time) while delivering exceptional service and building lasting relationships with dealership leadership and staff.

When you are not on the road, you will operate from a fully equipped home office, leveraging arenaflex‑provided technology to maintain communication, prepare for upcoming engagements, and provide post‑implementation follow‑up. This position offers a unique launchpad for a career in automotive technology, customer success, and project management.

Key Responsibilities

On‑Site Implementation & Training (≈80% Travel)

• Travel to dealership locations across the United States, both independently and as part of a collaborative implementation team.
• Conduct comprehensive needs‑assessment meetings with dealership management to understand operational goals, pain points, and customization requirements.
• Configure arenaflex software to align with each dealership’s specific workflows, inventory structures, and reporting needs.
• Design and deliver engaging, role‑based training sessions for key personnel, ensuring they gain confidence and competence in using the solution.
• Provide real‑time troubleshooting and support during the go‑live phase, addressing technical issues and user questions promptly.
• Document implementation steps, configuration decisions, and training outcomes for internal knowledge‑base and future reference.

Remote Support & Follow‑Up (≈20% Office Time)

• Maintain ongoing communication with recently onboarded dealerships via phone, video conference, and email to reinforce learning and resolve emerging challenges.
• Prepare detailed project plans, travel itineraries, and resource allocations for upcoming site visits.
• Collaborate with the Product, Sales, and Support teams to relay customer feedback, feature requests, and improvement ideas.
• Utilize arenaflex’s CRM and ticketing systems to track support cases, ensuring timely resolution and high customer satisfaction scores.
• Participate in internal training sessions, webinars, and knowledge‑sharing forums to continuously sharpen product expertise.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Information Technology, or a related field, OR equivalent professional experience.
• Willingness and ability to travel up to 80% of the time, including overnight stays and weekend assignments when required.
• Outgoing, friendly personality with a genuine passion for helping customers succeed.
• Exceptional written and verbal communication skills, capable of translating technical concepts into clear, actionable guidance.
• Valid driver’s license with a clean driving record (fewer than two moving violations in the past three years and no OVI/DUI/DWI violations in the past five years).
• Reliable personal transportation to and from airports, hotels, and dealership sites.
• Home internet connection with sufficient bandwidth to support high‑definition video conferencing and remote desktop tools.

Preferred Qualifications & Experience

• Prior exposure to automotive dealership operations, automotive finance, or related software platforms.
• Experience delivering classroom or virtual training to adult learners, preferably in a technical environment.
• Familiarity with CRM, ERP, or dealership management systems (DMS) and an aptitude for quickly mastering new software.
• Demonstrated ability to work effectively both independently and as part of a cross‑functional team.
• Strong organizational skills with a track record of managing multiple projects, deadlines, and travel schedules simultaneously.
• Certification in instructional design, adult learning principles, or related fields is a plus.

Core Skills & Competencies

• Presentation & Facilitation: Ability to design and deliver compelling training sessions that engage diverse audiences.
• Problem Solving: Quick identification of technical or process issues and proactive resolution.
• Customer Empathy: Understanding the unique pressures of dealership environments and tailoring support accordingly.
• Technical Acumen: Comfort navigating complex software configurations, data imports, and system integrations.
• Time Management: Efficient planning of travel, training, and follow‑up activities to meet project milestones.
• Collaboration: Working closely with sales, product, and support teams to ensure a unified customer experience.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its associates. As a Mobile Customer Trainer, you will have access to a structured onboarding program that spans 2‑3 months, combining classroom instruction, hands‑on mentorship, and real‑world dealership visits. Beyond the initial training, you can expect:

• Continuous learning modules covering advanced product features, industry trends, and instructional design.
• Opportunities to transition into senior training roles, solution consulting, or product management pathways.
• Mentorship from seasoned implementation experts and leadership exposure through cross‑departmental projects.
• Support for certifications and industry conferences that enhance your expertise and professional network.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, innovation, and respect for work‑life balance. While the role requires extensive travel, arenaflex provides a modern home‑office setup, including a company‑issued laptop, mobile phone, and access to a secure VPN. You will join a supportive community of peers who value knowledge sharing, celebrate successes, and encourage each other to grow.

Key cultural pillars include:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Health & Wellness: A non‑smoking environment, wellness resources, and flexible scheduling to promote a healthy lifestyle.
• Recognition: Regular performance awards, referral bonuses, and public acknowledgment of outstanding contributions.
• Community Impact: Opportunities to volunteer and give back to local communities through arenaflex‑sponsored initiatives.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact salary ranges are tailored to experience and location, the benefits suite typically includes:

• Medical, dental, vision, and life insurance coverage, plus a Health Savings Account (HSA) option.
• 401(k) retirement plan with up to 6% company matching.
• Generous paid time off—including vacation, sick days, and eight paid holidays.
• Referral bonuses for successful candidate introductions.
• Fully remote work capability when not on site, supported by a company cell phone and laptop.
• Ongoing professional development, tuition reimbursement, and internal promotion pathways.
• Employee assistance programs, wellness initiatives, and a supportive, non‑smoking workplace.

How to Apply – Join arenaflex Today

If you are enthusiastic about traveling, love teaching adults, and are eager to make a tangible impact on the automotive industry, we want to hear from you. Take the next step in your career by submitting your application through the link below. Our recruiting team will review your qualifications and reach out to schedule an interview.

Apply Job!

Closing Statement

arenaflex is an equal‑opportunity employer committed to fostering an inclusive environment where every employee can thrive. We look forward to welcoming a motivated, customer‑focused professional who is ready to embark on a rewarding journey of travel, training, and transformation. Apply now and become a vital part of our mission to revolutionize automotive dealership technology.