Seasonal Remote Customer Service Representative – Donor Relations & Gift Catalog Support for arenaflex (Mountain Time Zone)

About arenaflex

arenaflex is a global Christian humanitarian organization dedicated to partnering with children, families, and entire communities to break the cycles of poverty and injustice. With a legacy of more than half a century, arenaflex operates in dozens of countries, delivering life‑changing programs in disaster relief, education, health, clean water, and economic development. Our mission is rooted in faith, compassion, and a steadfast belief that every child deserves a future filled with hope. As a seasonal member of our Donor Contact Services team, you will become the “Voice of arenaflex,” representing our values and programs to donors across the United States.

Position Overview

This remote, seasonal role runs from October 21st through December 31st, offering a dynamic, fast‑paced call‑center experience. You will work from any registered U.S. state within the Mountain Time Zone, connecting with donors, answering inquiries, and supporting arenaflex’s Gift Catalog—a curated collection of more than 100 meaningful giving options that honor loved ones while providing vital resources to children in need.

Key Responsibilities

• Donor Interaction: Answer inbound calls and make outbound calls to current and prospective donors, delivering accurate information about arenaflex’s programs, products, and services.
• Gift Catalog Support: Guide callers through arenaflex’s Gift Catalog, helping them select gifts that align with their charitable intentions and the needs of the children we serve.
• Cross‑Selling & Upselling: Identify opportunities to introduce donors to additional arenaflex programs, such as disaster relief, clean water initiatives, or education scholarships.
• Data Entry & Accuracy: Capture donor information with precision using ten‑key entry, ensuring all records are up‑to‑date and compliant with privacy standards.
• Active Listening & Empathy: Demonstrate compassionate listening, respond to emotional cues, and, when appropriate, offer prayer or spiritual encouragement.
• Performance Metrics: Meet or exceed individual call‑center statistics, including call handling time, quality scores, and donor satisfaction ratings.
• Team Collaboration: Work closely with fellow seasonal representatives, sharing best practices and supporting one another during high‑volume periods.
• Continuous Learning: Participate in a three‑week paid training program, mastering arenaflex’s mission, core values, and the technical tools required for success.
• Feedback Integration: Accept constructive feedback from supervisors, adapt quickly, and apply new techniques to improve performance.
• Policy Adherence: Follow arenaflex’s policies, procedures, and ethical guidelines, maintaining the integrity of donor relationships.

Essential Qualifications

• High school diploma, GED, or equivalent.
• Minimum of one year experience in customer service, sales, or a call‑center environment (preferred).
• Typing speed of at least 20 words per minute.
• Reliable high‑speed internet (minimum 25 Mbps download, 6 Mbps upload) and a quiet, distraction‑free workspace.
• Strong verbal and written communication skills, with proper grammar and clear articulation.
• Demonstrated ability to remain calm and professional during challenging conversations.

Preferred Skills & Competencies

• Proficiency with Microsoft 365 suite (Outlook, Word, Teams) and quick adaptability to new software platforms.
• Exceptional active‑listening abilities, empathy, and the capacity to convey genuine care over the phone.
• Problem‑solving mindset, innovative thinking, and the ability to multitask while maintaining accuracy.
• Flexibility to adjust to varying shift assignments, including early mornings and evenings within the 7:00 AM‑9:00 PM Mountain Time window.
• A heartfelt passion for sharing God’s love and arenaflex’s core values with donors and colleagues alike.
• Willingness to engage in spiritual practices such as prayer, worship, and devotion when appropriate.

Compensation & Benefits

Hourly pay ranges from $16.56 to $23.06, with a typical hiring range of $19‑$21 per hour. Compensation is determined by relevant qualifications, geographic location, and pay equity standards. This seasonal position does not include traditional benefits; however, you will receive a paid three‑week training period, valuable experience in a mission‑driven environment, and the satisfaction of contributing to life‑changing projects worldwide.

Work Schedule & Environment

During training (approximately October 21st – November 8th), you will work 8:00 AM‑5:00 PM Mountain Time, Monday‑Friday. After training, you will be assigned an 8‑hour shift within the broader call‑center operating hours (7:00 AM‑9:00 PM Mountain). Shifts include two 15‑minute breaks and a 30‑minute lunch. Scheduling is based on a shift‑bid system, with seniority influencing selection order. The role is fully remote; you will be seated at a computer, typing and speaking on the phone for the majority of the day. The environment is indoor, low‑wall desk stations, designed for comfort and focus.

Career Growth & Learning Opportunities

While this is a seasonal position, arenaflex offers pathways to longer‑term employment for high‑performing individuals. You will acquire transferable skills in donor relationship management, crisis communication, and data integrity—expertise valued across nonprofit, corporate, and government sectors. Successful representatives often transition to permanent roles in fundraising, program coordination, or client services within arenaflex’s expansive network.

Culture & Values at arenaflex

arenaflex fosters a faith‑filled, supportive community where every employee is encouraged to grow spiritually and professionally. Our core values—integrity, compassion, stewardship, and excellence—guide daily interactions. As a seasonal representative, you will participate in virtual chapel services, prayer circles, and devotional moments, reinforcing the spiritual foundation that drives our humanitarian impact. Collaboration, respect, and a shared sense of purpose define our workplace culture.

Application Process

After submitting your application, qualified candidates will be invited to complete a brief online typing and data‑entry assessment, followed by a video response to three interview questions. The next steps include:

• A phone interview with our recruiting team.
• A video interview with members of the Donor Contact Services team.
• A spiritual and professional reference check.
• A criminal background check upon offer acceptance.

We value transparency and will keep you informed at each stage of the process.

Join arenaflex Today

If you are passionate about serving others, enjoy connecting with people over the phone, and are eager to contribute to a mission that transforms lives, we invite you to apply. Become the voice that bridges donors and the children they help, and experience the fulfillment of working for a purpose‑driven organization. Click the link below to start your journey with arenaflex.

Apply Job!