Customer Service & Billing Associate – Freight Operations & Client Support Specialist (Day Shift, Fairbanks, AK) – arenaflex

About arenaflex – Your Next Career Destination

arenaflex is a dynamic leader in the logistics and freight transportation industry, dedicated to delivering reliable, safe, and cost‑effective shipping solutions across North America. With a strong commitment to innovation, sustainability, and community engagement, arenaflex empowers its employees to grow, learn, and make a tangible impact on the supply chain that keeps our economy moving. Based in the vibrant city of Fairbanks, AK, our regional hub blends cutting‑edge technology with a collaborative, people‑first culture. If you thrive in an environment where every interaction matters and you enjoy solving real‑world challenges, arenaflex is the place where your career can truly take flight.

Position Overview

arenaflex is seeking a motivated Customer Service & Billing Associate to join our Fairbanks team on a day‑shift schedule. This role sits at the intersection of client interaction and financial processing, ensuring that freight shipments are accurately billed, tracked, and supported from start to finish. You will be the trusted voice for our customers, handling inquiries via phone and email, while also managing the paperwork that keeps our billing cycle running smoothly. Your attention to detail, strong communication skills, and ability to work cross‑functionally will directly contribute to arenaflex’s reputation for excellence.

Key Responsibilities

Customer Interaction & Support

• Answer inbound calls and respond to email inquiries with professionalism, empathy, and timely resolution.
• Provide accurate freight status updates, including tracking, location, estimated delivery times, and any exceptions.
• Research and resolve billing discrepancies, re‑rates, and freight adjustments by collaborating with internal teams and external carriers.
• Maintain a courteous and solution‑focused demeanor, ensuring each customer feels valued and informed.

Billing & Documentation Management

• Prepare, input, and verify assigned freight bills, ensuring all data aligns with supporting documents such as delivery receipts, manifests, and bills of lading.
• Process paperwork related to damages, shortages, refusals, and other freight anomalies, documenting each case in the appropriate system.
• Sort, distribute, and file paperwork within the office, guaranteeing that all records are easily accessible for audits and future reference.
• Generate routine reports and updates for management, highlighting billing trends, outstanding invoices, and operational insights.

Clerical & Cross‑Departmental Support

• Perform general office duties including copying, faxing, scanning, and filing to keep the workspace organized.
• Assist coworkers and other departments (e.g., operations, finance, safety) with ad‑hoc tasks that support overall business objectives.
• Adhere strictly to safety protocols, especially when handling hazardous materials documentation and related certifications.

Essential Qualifications

• High School diploma or equivalent; additional education or certifications are a plus.
• 1–2 years of general office experience, preferably in a logistics, transportation, or billing environment.
• Proficiency with Microsoft Office Suite, especially Excel (formulas, pivot tables, data validation).
• Hazardous Materials certification to be obtained within one year of hire, demonstrating commitment to safety compliance.
• Prior exposure to freight, transportation, or shipping operations, providing a foundational understanding of the industry.

Preferred Skills & Competencies

• Customer‑Centric Communication: Ability to convey complex freight information in clear, friendly language.
• Analytical Thinking: Strong attention to detail when reviewing invoices, spotting discrepancies, and reconciling accounts.
• Problem‑Solving Initiative: Proactive approach to investigating issues, escalating when necessary, and delivering resolutions.
• Time Management: Capacity to juggle multiple tasks, prioritize urgent requests, and meet tight billing cycles.
• Team Collaboration: Comfortable working with cross‑functional teams, sharing knowledge, and supporting collective goals.
• Technology Adaptability: Quick learner of new software platforms, freight management systems, and internal tools.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. As a Customer Service & Billing Associate, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned logistics professionals.
• Continuous learning pathways, including certifications in freight management, advanced Excel, and safety compliance.
• Opportunities to transition into specialized roles such as Billing Supervisor, Freight Operations Analyst, or Customer Experience Manager.
• Regular performance reviews that identify growth areas and align your career aspirations with arenaflex’s strategic objectives.

Work Environment & Culture at arenaflex

Our Fairbanks office embraces a collaborative, inclusive, and forward‑thinking atmosphere. Key cultural pillars include:

• Safety First: A rigorous safety culture that protects employees, customers, and the environment.
• Community Engagement: Participation in local events, volunteer initiatives, and partnerships that strengthen Fairbanks.
• Innovation Mindset: Encouragement to suggest process improvements, adopt new technologies, and share ideas.
• Work‑Life Balance: Day‑shift scheduling that respects personal time, with flexible break policies and paid time off.
• Diversity & Inclusion: A workplace where varied perspectives are celebrated and every voice is heard.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $20.00 to $22.00, reflective of experience and performance. In addition to base pay, you will enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Paid holidays, vacation days, and sick leave.
• Employee assistance programs (EAP) for mental health and personal support.
• Uniform allowance and equipment provided for daily duties.
• Opportunities for overtime and shift differentials based on operational needs.
• Professional development budget for courses, certifications, and conferences.

Application Process & Next Steps

If you are ready to bring your customer service expertise, billing acumen, and passion for logistics to a thriving team, arenaflex wants to hear from you. All candidates must successfully complete a drug screening and background check as part of our standard hiring protocol.

Take the next step in your career journey by applying today. Click the link below to submit your resume and cover letter. We look forward to welcoming you to the arenaflex family!

Apply Job!